IT Support Technician

6 months ago

Edmonton, Canada General Bank of Canada Full time

General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and commercial financing needs.

After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for five consecutive years. We love it here and know you will too

**The Opportunity**

General Bank of Canada is looking for a permanent, fulltime **IT Support Technician** to join the organization as a key contributor with the Bank’s Data, Technology & Innovation (DTI) team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.

Reporting to the Director of IT and Cloud Engineering, the IT Support Technician will handle support tickets, assist with desktop and network inquiries, and help install and troubleshoot IT systems and networking equipment. This role is ideal for a customer-focused individual who is eager to grow in the IT field.

**Responsibilities**
- Responsible for the 1st line of IT help desk support and new account creation, be the main point of contact for support for all levels, contacts, and desktop support.
- Prioritize IT business needs by monitoring and remediating the IT system for automated messages and end user tickets.
- Ensure timely recording, tracking, escalation, and resolution of end-user technical problems and requirements.
- Assist in drafting IT policies and procedures to uphold GBC IT standards.
- Support accurate IT reporting by logging requests, issues, and changes into the IT system, as well as keeping documentation in the ticketing system.
- Manage software and hardware updates as required to improve internal IT services to employees.
- Responsible for the use of established procedures to manage server room, maintenance of data storage, and hardware changing to maintain the organization of systems equipment.
- Make recommendations on efficiency improvements and changes to IT infrastructure to better accomplish GBC system goals.
- Liaise with Wheaton Group IT staff as required for hands on support with Wheaton Group employees.
- Support with IT project work such as new software, office changes, and new hire training as required.

**What You Bring to the Table**
- 2+ years IT support desk experience is required.
- Diploma, Certificate, or bachelor’s degree in information technology is required. Significant related experience will also be considered.
- Strong competence in Microsoft Windows 11 and Microsoft 365
- Experience with Linux and Apple operating systems.
- Experience with enterprise networks is required, Cisco experience is preferred.
- Understanding of IT Security and issues is required.
- Demonstrated hardware and software knowledge, as well as research skills are required.
- ITIL V3 0r 4 and a CompTIA A+ certification is considered an asset.
- Excellent customer service skills, with the ability to communicate effectively and courteously with users.

Workplace Model: In-office

Location: Edmonton

**What General Bank Brings to the Table**

We proudly offer a competitive compensation package including salary and benefits. Our benefits include extended health, dental, vision, and extensive mental health coverage as well as a multi-faceted employee assistance program and flexible spending accounts.

As an employee, you can also expect to experience:

- Group retirement savings program with matched employer contributions.
- Generous paid time off to ensure a healthy work and life harmony.
- Collaborative work environment where your voice and opinion are valued.
- Employee perks for various products and services discounts.
- Beautiful downtown office location with an onsite gym and the best rooftop patio in Edmonton.
- Events and celebrations throughout the year.
- Tuition and professional development support. Welcoming teams that celebrate diversity and focus on inclusion.

The salary range for this position starts at $61,691.75.

**How to Apply**

General Bank of Canada is an equal-opportunity employer, and we are committed to fostering an environment where all employees are welcome and supported. We are dedicated to building an inclusive workforce that reflects the diversity of our communities, and customers. Accessibility is important to the Bank and if you require accommodations during the interview process, please let us know.

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