IT Support Technician

4 months ago

Edmonton, Canada Great River Financial Services Inc (GRFS) Full time

**Job type**

Full-time/Part Time

**You have**:

- A passion for excellent customer service and for seeing others succeed
- Strong verbal and written communication skills
- Problem-solving, critical thinking, and analytical skills
- Honesty & Integrity
- Comfort in making decisions independently
- Attention to detail while also keeping in mind the big picture
- A drive for meeting expectations and you strive to exceed expectations
- An ability to successfully manage and complete multiple tasks within a deadline
- A Diploma or Degree in Computer Science / Information Systems
- 2+ years’ experience as an IT field service technician
- A valid BC Driver's License and access to a reliable vehicle that you can use for business
- Supporting services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, Azure, etc.
- Implementing and supporting disaster recovery solutions.
- Technical services, support, and troubleshooting at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: SaaS, Secure Cloud Networks, VPN, Terminal Services, and Citrix.
- System documentation including system reviews and recommendations.
- Communicating with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed upon outages.
- Maintaining client hardware and software inventories

**Additional Expectations**:

- Fast turnaround of customer requests.
- Competency with ticketing systems and Remote Management and Monitoring software
- Improving customer service, their perception, and satisfaction.
- Escalating service issues that cannot be completed within agreed service levels.
- Entering all work as a service ticket.
- Improving internal processes to streamline support, reduce costs, and improve overall customer service.
- Maintaining specific knowledge of the customer and how IT relates to their business strategy and goals.
- Responsible for entering time and expenses as they occur.
- Reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

**Knowledge/Skills/Abilities Required**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
- Interpersonal skills such as:
Telephony, Communication, Active Listening and Customer-Care.
- Diagnosis of technical issues.
- Self-motivated multitasker
- Adapt to rapidly changing environments
- Technical awareness: the ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Above-average typing skills

**Job Types**: Permanent, Part-time, Full-time

Pay: $17.00-$22.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your Visa Status?
- Availability for On-Call IT Projects
- Car required

**Experience**:

- IT field service technician: 1 year (required)
- Computer hardware: 1 year (required)

Work Location: In person

  • Mxu Installation Technician

    3 months ago

    Edmonton, Canada Helix IT Inc Full time

    **Helix is a full-service information technology company offering expertise in structured cabling, Managed IT services, hosting and consulting services, design, supply and installation services for networking support, IPT/Telephony, camera and surveillance systems and audio/visual systems. Helix has offices across Canada, with technical teams deployed in...

  • Residential Field Technician

    3 months ago

    Edmonton, Canada TechBox IT Corp Full time

    Field Technician Job Description **Duties**: - Maintain own vehicle and tools, you are required to provide your own vehicle, ladders, and all required tools to perform the job - Install, maintain, and repair telecommunication equipment (Internet modems, digital TV boxes, and digital home phone systems) - Climb ladders to perform maintenance and repair...

  • IT Support Technician

    3 months ago

    Edmonton, Canada Alberta Recycling Management Authority Full time

    **IT SUPPORT TECHNICIAN** Alberta Recycling Management Authority (ARMA) is a dedicated not-for-profit organization that acts on behalf of the province to oversee all aspects of end-of-life processing of electronics, paint, tires and used oil materials. Since its inception in 1992, ARMA has led the diversion of 11.6 million electronic devices, 33.9 million...

  • IT and Network Support Technician

    3 months ago

    Edmonton, Canada Tridon Communications Full time

    **IT and Network Support Technician** **Fort McMurray, Fly-In, Fly-out** **Tridon Communications is currently seeking an IT and Network Support Technician to add to our growing team in CNRL Fort McMurray, Fly-In, Fly-Out.** **About the Job**: The IT and Network Support Technician primarily supports the IT and networking infrastructure on the client site....

  • Telecommunications Technician

    1 week ago

    Edmonton, Alberta, Canada M-TECH IT & TELECOM SERVICES LTD Full time

    About the RoleM-TECH IT & TELECOM SERVICES LTD is seeking a skilled Telecommunications Technician to join our team. As a Telecommunications Technician, you will be responsible for installing, maintaining, and repairing telecommunications equipment and networks.Key ResponsibilitiesInstallation and Maintenance: Install and maintain telecommunications...

  • Telecommunications Technician

    2 weeks ago

    Edmonton, Alberta, Canada M-TECH IT & TELECOM SERVICES LTD Full time

    About the RoleM-TECH IT & TELECOM SERVICES LTD is seeking a skilled Telecommunications Technician to join our team. As a Telecommunications Technician, you will be responsible for installing, maintaining, and repairing telecommunications equipment and networks.Key ResponsibilitiesInstallation and Maintenance: Install and maintain telecommunications...

  • User Support Technician

    3 months ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    4 months ago

    Edmonton, Canada Edmonton Tech Support Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...

  • Field Support Technician

    4 months ago

    Edmonton, Canada Passport Technology USA, INC. Full time

    Field Support Technician Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. Passport's pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to...

  • Residential Field Technician

    3 months ago

    Edmonton, Canada TechBox IT Corp Full time

    Field Technician Job Description - This is a piece rate contracted position - A vehicle in good running order, and a ladder rack are required to begin working - Install, maintain, and repair telecommunication equipment (Internet modems, digital TV boxes, and digital home phone systems) - Climb ladders to perform maintenance and repair work - Install and...

  • Technical Support Specialist

    2 days ago

    Edmonton, Alberta, Canada Richie It Solutions Inc Full time

    Job DescriptionWe are seeking a highly skilled User Support Technician to join our team at Richie It Solutions Inc.Key ResponsibilitiesMonitor and report on the performance of computer systems and networks to ensure optimal functionality.Provide technical assistance to users experiencing difficulties with computer systems, including troubleshooting and...

  • Technical Support Specialist

    2 days ago

    Edmonton, Alberta, Canada Richie It Solutions Inc Full time

    Job DescriptionWe are seeking a highly skilled User Support Technician to join our team at Richie It Solutions Inc.Key ResponsibilitiesMonitor and report on the performance of computer systems and networks to ensure optimal functionality.Provide technical assistance to users experiencing difficulties with computer systems, including troubleshooting and...

  • Computer Support Technician

    3 months ago

    Edmonton, Canada TickTockTech Technology Services Full time

    **TickTockTech.ca** is one of Canada’s fastest growing technology service providers. We are presently looking for full and part time Computer Support Technicians for the Edmonton area. Full time technicians consistently earn between $3,500 to $5,000 per month depending on experience. If you would like to pursue this opportunity further, please send a PDF...

  • IT Support Technician Ii

    3 months ago

    Edmonton, Canada Associated Engineering Group of Companies Full time

    **Job Description**: We are currently searching for an** IT Support Technician II **in our** Edmonton office**. What we offer: - A centrally located office in the heart of downtown Edmonton that is easily accessible. - A flexible work environment that allows for a combination of working from home and in the office. - Competitive salary and benefits,...

  • Automotive Technician Support

    2 weeks ago

    Edmonton, Alberta, Canada 4 WHEEL COLLISION & FRAME LTD. Full time

    Job Summary4 WHEEL COLLISION & FRAME LTD. is seeking a skilled Automotive Mechanic Helper to join our team. As an Automotive Mechanic Helper, you will play a crucial role in supporting our technicians in the repair and maintenance of vehicles.Key ResponsibilitiesAssist Technicians: Provide support to our experienced technicians in the repair and maintenance...

  • IT Support Technician

    3 months ago

    Edmonton, Canada The Driving Force Group of Companies Full time

    This position is located at 17631 103 Ave NW, Edmonton AB, T5S 1N8. The Driving Force Group of Companies is currently hiring a Permanent Full-Time IT Support Technician in our Edmonton location. The IT Support Technician will support and maintain user connections and answer staff inquiries. Follow company guidelines to preserve security and consistency by...

  • Mechanical Support Technician

    1 month ago

    Edmonton, Alberta, Canada Allspec Diesel Solutions Inc. Full time

    Job Title: Mechanical Support TechnicianAllspec Diesel Solutions Inc. is looking for a dedicated Mechanical Support Technician. This position offers a consistent workload of 32 to 40 hours per week in a professional environment.Qualifications:No formal educational background is necessaryPrior experience in a related field is advantageousKey...

  • IT User Support Technician

    1 month ago

    Edmonton, Alberta, Canada Richie It Solutions Inc Full time

    Position: IT Technical Support AnalystEducational Requirements: College/CEGEP diploma preferredExperience Level: 1 to 2 years in a related fieldKey ResponsibilitiesAnalyze and report on the efficiency of computer systems and networksAssist users facing challenges with their computer systemsUtilize user manuals, technical documentation, and other resources to...

  • IT Support Technician

    3 months ago

    Edmonton, Canada General Bank of Canada Full time

    General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada's fastest-growing small banks, GBC expanded into helping...

  • User Support Technician

    3 months ago

    Edmonton, Canada Richie It Solutions Inc Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified...