Front Desk Agent

2 weeks ago

Vancouver, Canada Georgian Court Hotel Full time

The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties:

- Works closely with the Bellperson to ensure a seamless arrival and departure experience.
- Creates a memorable arrival and departure experience by providing a personalized check-in and check-out experience.
- Reviews arrivals list for the day and checks VIP notes and special requests
- Upsells rooms whenever possible to achieve the highest possible room rate
- Maintains a balanced float assigned by the hotel. Reconciles all transactions at the end of each shift.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.
- Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquettes guidelines and using guest names when possible.
- Accepts reservations, changes and cancellations in the absence of Reservations.
- Answers guest calls and direct them appropriately.
- Confirms out-of-order rooms with Housekeeping, and updates the status of rooms as necessary
- Completes shift checklist and pass on important information.
- Assists with responsibilities and duties in the absence of or during heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.
- Must have the ability to perform other tasks or projects as assigned by hotel management and staff.
- Abide by the policies and procedures as set out in the Employee Handbook and any other applicable policies.
- Must work harmoniously and professionally with co-workers and management.
- Attends all scheduled shifts, including shift work and weekend work in accordance with the schedules.
- Other duties as assigned.

Qualification:

- Must have a passion for delivering outstanding service.
- Self-motivated, decisive, responsible and driven to achieve goals.
- Strong interpersonal skills, exceptional oral and written communication skills.
- Ability to think independently, possess good judgment, proven problem-solving skills, and effective decision-making skills.
- Must be organized and detail-oriented.
- Strong multi-tasking skills.
- Must be able to stand for an entire shift.
- Ability to work flexible hours, including days, evenings, nights, weekends, holidays, and overnight shifts
- Fluent in English. Proficiency of a secondary language would be an added advantage.
- Relevant experience in a similar capacity in a luxury hotel.
- Proficient in MS Office.
- Experience with property management systems, especially Opera, would be an added advantage.
- College education in Hospitality preferred or equivalent experience

Work Remotely
- No

**Salary**: $22.00-$23.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Application question(s):

- Extensive availability for shifts is material to employment at the Georgian Court Hotel. Any change in availability is considered material to ongoing employment.

Do you have the ability to provide unrestricted availability all 7 days of the week?

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Application deadline: 2024-03-07
Expected start date: 2024-03-11

  • Front Desk Agent

    2 weeks ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    3 days ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    5 days ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    3 days ago

    Vancouver, Canada BC Strata Employee Management Ltd. Full time

    **Schedule: Tuesdays 3pm-11pm, Saturdays and Sundays 7am-3pm** About us As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people’s lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division...

  • Hotel Front Desk Agent

    4 days ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Front Desk Agent

    2 weeks ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    3 days ago

    Vancouver, Canada Georgian Court Hotel Full time

    The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties: - Works closely with the Bellperson to ensure a seamless arrival and departure experience. - Creates a memorable arrival and departure...

  • Front Desk Agent

    2 days ago

    Vancouver, Canada Georgian Court Hotel Full time

    The Front Desk Agent greets and welcomes all guests and provides superior service for all arriving and in-house guests. The Front Desk Agent contributes to the success of the Hotel by performing the following duties: - Works closely with the Bellperson to ensure a seamless arrival and departure experience. - Creates a memorable arrival and departure...

  • Front Desk Agent

    1 week ago

    North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team. **Full Job Description** **Main Responsibilities** - Register guests arriving to the hotel and checking out departing guests. - Provide courteous, prompt,...

  • Front Desk Agent

    5 days ago

    Vancouver, Canada Riviera Boutiques Suites Full time

    Our Riviera boutiques Suites Robson hotel is currently seeking a new team members for our Front Desk Team. **Job responsibilities include, but are not limited to the following**: - Perform duties either at the main reception desk or from inside our Service Centre, handling guest inquiries and requests. - Our Front Desk Agents also are cross trained to...

  • Front Desk Agent

    2 days ago

    Vancouver, Canada Atrium Inn Full time

    To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality. **Responsibilities and Duties** - Provide the highest quality of service to the guest at all times. - Promptly and effectively deal with guest complaints and requests. - Check guests in and out...

  • Front Desk

    2 days ago

    Vancouver, Canada Therapeutic Aesthetics Full time

    Vancouver, BC Schedule: Thursday to Sunday, 8am - 5pm Job Summary: We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient...

  • Front Desk Receptionist

    7 days ago

    Vancouver, Canada VSA Art and Design Studio Full time

    VSA Art and Design Studio has provided art lessons for children, teens and adults for over 15 years. Our team is committed to improving visual art education and raising youth interest in the arts. In a warm and welcoming setting, students will learn fundamental drawing skills and discover the joy of creating! We are looking for someone passionate in client...

  • Front Desk Coordinator

    2 days ago

    Vancouver, Canada Stichi Shop Inc. Full time

    Overview We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our office, you will play a crucial role in providing exceptional service to our patients and visitors. If you have excellent communication skills, attention to detail, and the ability to multitask...

  • Front Desk

    7 days ago

    Vancouver, Canada St. Clair Hotel-Hostel Full time

    St. Clair Hotel-Hostel - Front-line - Part Time | - Permanent - 577 Richards St. Vancouver - 1 position available - Assessible Employer: Yes - Open to International applicants with valid Canadian Work permits: Yes Posted on May 26, 2023 INTERNATIONAL TRAVELERS’ HOSTEL - FRONT DESK **Responsibilities & Qualifications**: BOOKING IN GUESTS - GOOD...

  • Hotel Night Audit/front Desk Agent

    5 days ago

    Vancouver, Canada Blue Horizon Hotel Full time

    The Blue Horizon is located in the heart of Robson Street is seeking a **Night Auditor/Front Desk** to join our team. Currently the job will be Friday and Saturday Night Audit shifts with potential for other day, evening or morning shifts in the upcoming months. Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with...

  • Front Desk Agent

    7 days ago

    Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

    **Front Desk / Guest Services Representative **positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude. While standard duties include guest check-in and check-out, in this...

  • Hotel Night Audit/front Desk Agent

    7 days ago

    Vancouver, Canada Blue Horizon Hotel Full time

    Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with spectacular panoramic views of our beautiful city. We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes. **JOB REQUIREMENTS**: - Proven hotel front desk skills and a ability to deliver welcoming...

  • Front Desk Receptionist

    6 days ago

    Vancouver, Canada Kenzie Wellness Centre Full time

    We are looking to hire Front Desk Receptionist for Kenzie Wellness Centre in Vancouver and Assured Health Physiotherapy in New Westminster. This will be a part-time position at our Vancouver Location. However, We are looking for someone to be flexible and willing to work at our New Westminster location if needed. **Responsibilities** - Front...

  • Front Desk Receptionist

    2 days ago

    Vancouver, Canada Bargreen Ellingson Full time

    '''Overview''' We are seeking a friendly and organized Front Desk Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in providing exceptional customer service and creating a positive impression for our visitors and clients. If you have excellent communication skills, attention to detail, and enjoy...