Account Coordinator

5 months ago

Edmonton, Canada Canada Cartage Full time

Career Opportunity

ACCOUNT COORDINATOR

TANKER DIVISION

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

Reporting to the Operations Manager, the Account Coordinator will be responsible for supporting our Cryogenics operation, providing excellent customer service and administration to customer, drivers and Operations team.

Location: On-site at 17508 116 Avenue NW, Edmonton

Schedule: Monday to Friday 8:00am to 4:00pm, 40 hours per week

**What you will do**
- Ensuring that all work is accurately entered and managed in the system in a timely manner, from; order entry, to planning, to activating
- Dispatch drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and to ensure driver productivity
- Assess and support all driver inquiries
- Manage and direct all incoming inquiries through the dispatch telephone lines to ensure a clear, efficient flow of information to the appropriate people
- Be the front line contact for drivers regarding scheduling and work availability
- Coordinate with maintenance and Operations to ensure that the required equipment is available
- Ensure proper placement of trailer pool to support customer requirements while maintaining costs
- Coordinating shunt and shuttle moves between multiple locations, pre-planned and priority loads
- Maintain, alter and correct drivers trips in the system
- Report all driver absences and tardiness to the Manager
- Escalate issues to Management when unable to resolve
- Provide drivers with all relevant information and / or tools for their trip; maps; schedules; trip sheets; access codes; trip numbers; tractor keys etc.
- Equipment repair requests audit driver DVIR’s (driver vehicle inspection reports)
- Responsible for ensuring that all work is accurately entered into the A1 system in timely manner; live updating, order entry, planning, activating, progressing and closing trips
- Provide Dispatchers and Planners with information needed for shift change reports
- Support Dispatchers and Planners in recovery planning for drivers, tractors and / or trailers
- Supply CSR’s with information needed for customer reports
- Ensure driver trip sheets are complete
- Answering phone calls and transferring to the proper department
- Other duties as required

**What You’ll Bring**
- A Team Player
- Demonstrate initiative to work with others to foster a respectful work place
- Minimum 1 to 2 years of experience as a dispatcher in the trucking industry required
- Understanding of transportation and Hours of Service required
- Strong verbal and written communication skills
- Strong Leadership skills and proven experience in handling multiple priorities
- Must be able to work independently and in high stress environments
- Must have excellent problem-solving skills and critical decision-making capabilities
- Must be willing to work a flexible schedule and be able to work overtime if the demand arises
- Proficient with Microsoft Programs; Outlook, Excel, Word, etc.
- Experience with a computerized dispatch system is an asset
- Experience with US and Canada Customs and Cross Border Operation
- Knowledge of cross border dispatching regulations and practices
- Must pass a criminal record check; must be bondable

**Why people love working for Canada Cartage**
- Comprehensive benefits
- Cohesive team and a positive, hard-working atmosphere.
- Meaningful opportunities for career growth.
- Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
- Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
- Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
- We give back to the communities in which we operate by volunteering and donating to local charities.
- We are a strong company that weathers the storm through pandemics and recessionary periods, so

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