Application Support Tech Lead Analyst
3 months ago
**You will develop detailed knowledge of multiple business areas and functions, coupled with strategic technologies in this exciting opportunity.**:
***Responsibilities**:
- ** Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.**:
- ** Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.**:
- ** Communicate effectively with operations and technology partners on a regional or global basis.**:
- ** Working closely as a trusted partner for senior business heads**:
- ** Be involved in people development and deputize for the regional support manager**:
- ** Performs other duties and functions as assigned**:
**Qualifications**:
- ** 6-10 years experience in an Apps Support role would be an added advantage, but not essential**:
- ** Experience with people management**:
- ** Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications**:
- ** Effectively share information with other support team members and with other technology teams**:
- ** Ability to plan and organize workload**:
- ** Consistently demonstrates clear and concise written and verbal communication skills**:
- ** UNIX environment**:
- ** Databases - Oracle, MS SQL, MongoDB**:
- ** Knowledge on Geneos ITRS / Couchbase / RabbitMQ / AWS would be an added advantage**:
- ** Ability to communicate appropriately to relevant stakeholders**:
**Education**:
- ** Bachelor’s/University degree, Master’s degree preferred**:
**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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