Application Support Technology Lead Analyst

3 months ago

Mississauga, Canada Citi Full time

**Citi Overview**:
**Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.**:
**Role Overview**:
**Are you a highly motivated individual looking for a new challenge? We have an opportunity for a Application Support Technical Lead Analyst within our Margin Production Support team. This role has some user facing and interaction with Margin Operational and Cross Product Margining trading desk.**:
**The Margin Application Support Tech Lead Analyst; contributes to standards around which others will operate. Requires developed communication and diplomacy skills to influence and convince others, in particular colleagues in other areas and operational clients. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. Involved in short-term planning resource planning. Partial management responsibility of a team, which may include management of people, their workload and rosters, performance evaluation and hiring.**:
**Functional Responsibilities**:

- ** Provide user support for critical risk, Margin and Monet platforms.**:

- ** Support all aspects of Margin trade flows including SOD/ EOD/ Intraday risk and regulatory reporting.**:

- ** You will be expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.**:

- ** Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams)**:

- ** Ensure all productions issues are logged and updated as per the Support team policies and procedures.**:

- ** Diagnosis and resolution of users issues and escalation of problems using the problem management tools**:

- ** Collaboration with Development colleagues to prioritize bug fixes and support tooling requirements.**:

- ** Develop and maintain technical support documentation.**:

- ** Effectively share information with other support team members and with other technology teams.****:

- ** Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.**:

- ** Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.**:

- ** Requires awareness of audit and compliance related issues.**:

- ** Contributes to formulation of strategies for apps support and other functional areas.**:

- ** Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.**:

- ** Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.**:

- ** Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.**:

- ** Performs other duties and functions as assigned.**:
**Technical Skills**:

- ** General understanding of financial markets and products, in particular Cross Product Margin and margining. Across various assets and trade types.**:

- ** Extensive years’ experience in an Apps Support role would be an added advantage, but not essential.**:

- ** Working knowledge of SQL. (Able to build ad hoc SQL queries)**:

- ** Working knowledge of UNIX (Solaris/Linux)**:

- ** Strong analytical skills and attention to detail**:

- ** Positive attitude and keen to learn.**:

- ** Good communication and interpersonal skills.**:

- ** Ability to work under stress and time constraints.**:

- ** Experience with real-time monitoring systems such as ITRS Net agent**:

- ** Experience with Messaging Technologies (TIBCO EMS a plus)**:

- ** Job scheduling tool such as Autosys.**:

- ** Issue tracking and reporting using tools such as ServiceNow**:

- ** Knowledge/ experience of problem Management Tools.**:

- ** Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware**:

- ** Some knowledge of Python, MongoDB preferred.**:

- ** Working ability to understand and analyses coding languages**:
**Competencies**:

- ** Ability to communicate well verbally and written at all levels**:

- ** Strong organizational skills**:

- ** Self-motivated and de

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