Application Support Tech Lead Analyst

6 months ago

Mississauga, Canada Citi Full time

**This role requires strong technical expertise, leadership skills, and the ability to work in a fast-paced and dynamic environment.**:
***Key Responsibilities**:

- ** Technical Leadership: Lead and mentor a team of L3 support engineers responsible for resolving complex technical issues within the banking domain. Provide guidance, training, and support to team members to ensure effective problem resolution.**:

- ** Problem Resolution: Act as the escalation point for high-priority and complex technical issues that cannot be resolved at lower support levels. Collaborate with cross-functional teams to identify root causes and implement solutions promptly.**:

- ** Incident Management: Manage critical incidents, ensuring rapid response, diagnosis, and resolution. Prioritize incidents based on severity and impact on banking operations, customer experience, and regulatory compliance.**:

- ** Technical Expertise: Maintain a deep understanding of the bank's technology stack, including core banking systems, payment processing, data security, and compliance requirements. Stay updated on industry trends and emerging technologies.**:

- ** Documentation: Maintain comprehensive documentation of technical issues, incident resolutions, and best practices. Share knowledge with the team to facilitate continuous learning and skill development.**:

- ** Reporting and Communication: Provide regular reports and updates to senior management, outlining the performance of the L3 support team, incident trends, and recommendations for improvement.**:
***Qualifications**:

- ** Bachelor's degree in Computer Science, Information Technology, or a related field.**:

- ** 5-10 years of experience in technical support within the banking or financial services industry.**:

- ** Strong knowledge of banking systems (Flexcube), payment processing, and financial regulations.**:

- ** Knowledge of development technology, SQL, Teamcity, Bitbucket, uDeploy, Big Data, Cloud, JIRA etc.**:

- ** Proficiency in troubleshooting complex technical issues and incident management.**:

- ** Leadership and team management skills, including coaching and mentoring.**:

- ** Experience with Financial Services technology platforms.**:

- ** Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues.**:
***Education**:

- ** Bachelor’s degree/University degree or equivalent experience**:

- ** Master’s degree preferred**:
***This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**:

- **Job Family Group**:
Technology
- **Job Family**:
Applications Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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