Application Support Analyst

1 week ago


Mississauga ON, Canada Dexian Full time

Job Title:
Applications Support Analyst

Location:
Mississauga, ON (Hybrid)

Duration:
12 months (Possible Extension)

Job Overview:

This role requires in-depth knowledge of technology support, production management, and the financial markets. The analyst ensures application stability, functionality, and efficiency while addressing issues and driving continuous improvement.

Key Responsibilities

  • Application Support :
    Provide technical and business support for applications, ensuring swift resolution of issues to meet service-level expectations.
  • System Maintenance :
    Manage, maintain, and monitor applications, ensuring stability and quality of operations.
  • Documentation & Reporting :
    Develop technical support documentation and assess risks to ensure compliance with operational standards.
  • Incident Management :
    Diagnose and escalate issues, considering risk and impact, and communicate with relevant stakeholders.
  • Collaboration :
    Partner with development and production teams to prioritize fixes, support tooling requirements, and ensure seamless application releases.
  • Compliance & Security :
    Identify and mitigate risks, vulnerabilities, and security issues while adhering to compliance policies.

  • RequiredSkills:
  • Knowledge of ITIL, SQL, Unix, and Windows.
  • Programming language experience is a plus.
  • Experience with issue tracking, reporting tools, and problem management tools.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit
//dexian.Com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian | Unlock trajectory changing opportunities.

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