Program Information Officer

2 months ago

Scarborough, Canada Centennial College Full time

Job Number:
- J0123-0017- Job Title:
- Program Information Officer- Job Type:
- Permanent FT Support- Bargaining Unit:
- FT Support- School/Department:
- Academic- Campus/Location:
- Progress. May require travel between campuses to c- Pay Range:
- $28.56 - $33.11/Hour- Pay Band:
- Support F- Hours/Week:
- 35- Shift Schedule:
- Monday Friday, 8:30am 4:30pm- Date Posted:
- January 3, 2023- Closing Date:
- January 10, 2023We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

**Position Summary**
The main purpose of this position is to provide expert information, guidance and problem-solving assistance to students and prospective students at the School of Community and Health Studies. In addition, this position provides administrative and technical support to department faculty.

**Responsibilities**
- Facilitates the communication between students and faculty by maintaining appropriate information resources for student use (such as telephone lists and office hours).
- Undertakes the overall management of the Community Studies office in the Progress location, making whatever arrangements are needed for the ongoing operation and organization of the facility, including all aspects of office mail distribution and instructional printing.
- Manages office supplies and the supply room facility within the department including receiving requests, placing orders in a timely manner according to College policies and procedures and controlling their organization and distribution, keeping within the budget allocations.
- Provides technical support and guidance over the use of various software tools, information and office systems. The incumbent provides support as needed in the creation of complex documents such as program manuals, course outlines, handouts, assignments, tests and examinations, and reports for program review.
- Maintains and verifies computer files, and ensures all documents are consistent in style, format and identification.
- The incumbent ensures that all course outlines for every program are up-to-date and available in a central resource, and maintains supply of informational materials for distribution to students (Fact Sheets, Calendars).
- Verifies that all grades have been entered and updated, initiating follow-up with faculty to ensure that information is complete. As required, incumbent supports faculty around inputting grades.
- Manages the maintenance and evolution of the web presence for the programs which are located at the campus.
- Manages and maintains various databases as needed and completes attendance forms for full-time faculty and distributes as needed.
- Generally responsible to manage the presentation and organization of the front office area facilitating student access to information and communication materials.
- May require travel between campuses to help cover with the other 2 campuses (Morningside/Ashtonbee).

**Qualifications/Experience**
- A 2-year diploma in Office Administration, Customer Service or equivalent discipline. An equivalent combination of education and experience will also be considered.
- A minimum of 3 years of practical experience in an office administration/customer service environment, including managing multiple priorities with deadlines.
- Intermediate level proficiency in Microsoft Office. Keyboarding skills of 50-60 words per minute is an asset
- Strong customer service, interpersonal, communications, teamwork, and judgement skills to explain college procedures, course details and to achieve high levels of customer service with students, faculty and other staff.
- Organizational skills to balance the details and demands of the position, especially with respect to balancing the daily priorities with the unexpected demands, such as student problems.
- Ability to empathize with the concerns of students and callers and treat their problem as unique.
- Flexibility to shift priorities and negotiate a change in priorities/deadlines.
- Ability to work well under pressure while dealing with people in a courteous manner with frequent interruptions.
- Extensive working knowledge of computer systems in a networked environment.
- Experience and understanding of working effectively in a diverse environment.

Proof of credentials or equivalencies from accredited regional or federal post secondary i

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