Program Assistant

2 weeks ago

Scarborough, Canada STRIDES TORONTO Full time

**ABOUT US**

**ABOUT THE ROLE**

The Program Assistant is a part-time contract role that will provide a broad range of administration support to the respective program staff and management, as well as high level of customer service, which ultimately contributes to high quality services received by clients and families served by the programs.

**This part-time contract ends March 31**st**, 2023**

**_ Salary range:_** _$23.23/hr to $27.05/hr_

This position is represented by OPSEU local 567.

**WHY JOIN OUR TEAM?**
- We have a collaborative and supportive Senior Management Team.
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We have a diverse and inclusive work environment with staff who speak multiple languages and dialects.
- We are committed to providing an equitable and inclusive environment where our team members and clients can thrive.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Provide administrative support that ensures the program team have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs.
- Liaise with clients, healthcare professional offices, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.
- Create and maintain electronic records for the programs supported, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s).
- Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the Organizational or Program guidelines.
- Provide coverage for Receptionist during breaks, meetings and extended absences, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries and receiving clients and visitors that arrive at reception

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Post-secondary education in Business or Office Administration.
- 2 or more years of administrative experience.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

**THE ‘NICE TO HAVES’**
- Certificate or Diploma in MS Office Specialist or Office Technology would be an asset.
- Standard First Aid & CPR Certification is an asset.
- Food Handler Certificate would be an asset.
- Conflict Resolution training
- Functional computer and client information system knowledge.
- Knowledge of the cultural diversity of communities served by the agency.
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**
- Full vaccination against COVID-19 or have received an exemption from the organization’s policy.
- A Vulnerable Sector police check.

**HOW TO APPLY**

In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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