Technical Support Analyst

3 weeks ago

Halifax, Canada Davis Pier Consulting Full time

**The Opportunity**

Davis Pier is a consulting firm that provides innovative solutions to complex government and social challenges. We work with public, non-profit, and private sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change.

We hire great people who work hard at delivering great results for clients within a flexible, autonomous workplace. We are looking for a **Technical Support Analyst **to join our team. This role will support our IT Administrator and will be focused on IT support for our internal operations, including responsibility for implementing, monitoring, and supporting the technology and systems our team uses daily, helping our employees with any technical challenges they may experience, from troubleshooting common computer and networking issues to upgrading and managing systems and software.

**Responsibilities**
- Assist the IT Administrator with technical problems and troubleshooting problems that staff may have with computer hardware and software.
- Assisting in investigating technical issues, recording incidents, and escalating when necessary.
- Managing antivirus software and proactively monitoring for malware.
- Assisting with management of user accounts and subscriptions for licensed software.
- Monitoring and maintaining IT asset inventory.
- Assisting with Backup and Security Operations, including ensuring backup of all Office 365 data (Exchange, SharePoint, and One Drive)
- Assisting in basic connectivity, and network and firewall management (Fortinet, Cisco), monitoring and troubleshooting.
- Assisting with New Hire orientation on company IT platforms, including MacBook and mobile phone deployment, troubleshooting, and configuration assistance.
- Providing training on IT tools, security best practices, and other relevant topics.
- Advising clients on technology trends and best practices and recommending IT solutions that align with their business goals, as well as creating visuals to present to clients.
- Creating and maintaining documentation for IT systems, processes, and troubleshooting guides.
- Troubleshooting with both Apple hardware and software.

**Qualifications**
- Post-secondary education in related field and 2 years previous IT-related experience
- Thorough MacOS, Windows and iOS knowledge
- Strong organizational, time management, and communication skills

**Perks of Working with Davis Pier**:

- Comprehensive health and dental benefits plan including an Employee and Family Assistance Program (premiums split 50/50 between the firm and employee)
- Four weeks of vacation annually
- Hybrid working options after first few months with the firm
- Annual Health Living Allowance ($500)
- Profit-sharing incentives
- Regular social and team-building events
- Peer Mentorship Program
- Beautiful modern office located downtown in the Brewery Market building
- B Corp certified company
- Collaborative, welcoming, and supportive team

**About Davis Pier**

Davis Pier is a professional services firm that provides innovative solutions to complex government and social challenges. Our team consists of over 80 people in Halifax, Toronto, and Charlottetown with varied backgrounds including strategists, project managers, engineers, public policy experts, interdisciplinary designers, technologists, and researchers educated in areas such as business, engineering, public administration, psychology, economics, and behavioural science.

We work with public and non-profit sector organizations in Canada and internationally to deliver the services necessary to improve society and the lives of others by designing, planning, and implementing lasting change. Our ability to collaborate with clients and implement these solutions is what sets us apart. The approaches we use to design, plan, and manage change allow us to deliver exceptional value and integrate seamlessly with our clients. Our success in supporting these complex projects resulted in us receiving the 2020 Halifax Chamber of Commerce Business of the Year award.

**Commitment to Diversity, Equity and Inclusion**

**What’s the Process?**

It is important to note that our interviews are conversation based. We use an interview guide to support our conversation and are ready to answer any questions you have about our team. At Davis Pier we strive for a two-way dialogue, as we hire for the long term and want to ensure we are hiring the right person to grow our team and you feel confident choosing us as an employer.

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