Customer Service Officer

6 days ago


Montréal, Canada Groupe Expertbâtiment - Energy Efficiency Division Full time

N_ou are looking for a job that allows you to reconcile your environmental values with your ability to support a diverse clientele? Come and join a dynamic and human team offering an exceptional work environment Propel your professional development within a growing industry: building energy efficiency._
- Our energy efficiency division is currently seeking agents to complete the team_
- Use your talents, while being well supervised, and be present for our consultants and our entire clientele by participating in the success of the company on a daily basis._- Here is an overview of the mandates that will be entrusted to you:_
- Take customer calls and assist with appointments;
- Be responsible for client files, from creation to post-appointment follow-ups;
- You have:
- A Diploma of Vocational Studies (DVS) in a relevant field;
- Good spoken and written French and English (any other language an asset);
- A good command of the MS Office suite (Word, Excel, PowerPoint);
- 1 to 2 years of customer service experience;
- Knowledge of building, construction, environment or energy efficiency (an asset).
- You are:
- One team player;
- A good communicator;
- Organized, meticulous and resourceful;
- Able to work under the pressure of multiple incoming calls;
- Empathetic and attentive.

**We offer**:

- Competitive salary based on experience;
- A work schedule that facilitates work/family balance (8:30 a.m. to 4:30 p.m., Monday to Friday)
- A company of human scale, putting forward the mutual aid within the teams;
- Social activities offered by the employer and organized by our Social Club and our Green Committee;
- An annual amount offered for professional training;- Group Insurance Plan ;
- Coffee provided at all times, and more



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