Customer Service Representative

6 months ago


Montréal, Canada CrownRing Full time

5565, CHEMIN DE LA CÔTE-DE-LIESSE │ VILLE SAINT-LAURENT (QUÉBEC) H4P1A1

**The Company**:
CrownRing is a fast growing Canadian company looking for motivated, trustworthy and dedicated employees to join our team. As Canada’s leading wedding band and engagement ring manufacturer, we strive to maintain a professional work environment, both in our image and quality of work. We are looking for passionate, driven employees that are true believers in our immense potential.

**Nature of the position**:
Reporting directly to the Customer Service Team Lead, the customer service agent will be a positive, hardworking individual.

**Job responsibilities**:

- Delivers the ultimate customer service experience to our retail partners
- Responds to and resolves escalated issues and/or unique or complex requests
- Product inventory
- Other office duties

**Requirements**:

- Career oriented individual
- 1-3 years experience working in a customer service environment (office experience preferred)
- Excellent communication skills with the ability to build professional relationships with our retail partners
- Strong verbal and written communication skills in English
- Extremely comfortable speaking on the phone
- Professional E-mail communication experience
- High attention to detail
- Experience working in a team environment
- Problem solving skills
- Ability to multitask
- Effective time management
- Positive attitude
- Strong computer knowledge ie. Microsoft Word, Excel and Microsoft Outlook

**Working at CrownRing**:We aspire to empower our employees through growth opportunities within the company. Our modern workplace offers a beautiful, bright, community-oriented office. We offer a competitive health, mental health, dental and vision benefits for you and your family.

**Hours**: Monday-Thursday (9h00-18h00)

Friday (9h00-15h30)

Office is in an industrial area therefore having a car is an asset

**We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status.**

Final compensation package will be based on experience.

**Job Type**: Permanent

Pay: From $19.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: In person



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