Customer Service Representative
8 months ago
ZIM Integrated Shipping Services brings innovating shipping dedicated to our customers. If they can dream it, we can do it for them We approach every solution with a can-do attitude with a spirit of togetherness and sustainability. Come join a team of motivated, agile, and results-driven individuals who get the job done every time
- Competitive Salary
- Generous Vacation plan
- Employer covered Group Medical Benefits
- Hybrid workplace
- Career growth and development
- Be a member of an interconnected global customer service team
- Employer Provided fresh fruits, premium coffee, and weekly snacks
- Out of office events, happy hours and activities
Key Responsibilities:
**Manage Incoming Calls**:
- Effectively manage incoming calls and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information
**Finesse / IQship System Maintenance**
- Summarizing calls into Finesse System
- Act as a backup to team members
****
**Requirements**:
- High school diploma or general education degree (GED)
- One-year related experience and/or training; or equivalent combination of education and experience.
- Bilingual
- Computer Literacy
- Ability to maintain working hours in different time zones (particularly Pacific Time Zone)
Function:
HR & Organization
Publish in Internal Career Page:
Yes
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