Tenant Services Coordinator

2 weeks ago


Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**:
Reporting to a Property Manager, is responsible for preparing annual lease renewal packages and calculating rent increases, adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities, lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager/Supervisor.

**MAJOR RESPONSIBILITIES**
- Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); follows up with tenants, employers and agencies, to clarify information and/or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager/Supervisor.
- Calculates rent increases, decreases and adjustments for the assigned portfolio, obtains necessary approvals and inputs into systems.
- Initiates, maintains and balances direct payment process for tenants, ensures tenants complete the pre-approved forms and forwards to applicable financial institution.
- Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
- Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
- Co-ordinates tenant placement activities including but not limited to lease-up of vacant units, marketing vacant units, qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package, arranges leasing appointments, maintains record of move-outs, move-ins and transfers to update tenant records.
- Responds to inquiries from tenants, contractors, suppliers, social agencies and the general public regarding overall property management policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations.
- Assists residents with completion of subsidy documents and responds to eligibility questions.
- Performs other duties as assigned, in accordance with Branch and Department objectives.

**QUALIFICATIONS**
- Successful completion of a Post-Secondary Diploma in Business Administration, Social Sciences or related field or approved equivalent combination of education and experience.
- Minimum three (3) years’ experience in a social services, social housing, or related field, including administrative and financial responsibilities.
- Satisfactory Police Criminal Background Check.
- Valid Class “G” drivers licence and reliable vehicle for use on corporate business.
- Ability to complete mandatory annual training.
- Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.
- Mathematical and analytical skills to review and assess documentation and calculate rents.
- Good knowledge of legislation, policies and procedures governing the management and administration of social housing.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.



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