Supervisor Member Service
2 weeks ago
**If the following sounds like a good day at work, then this job might be for you**
- Coach, train and support Member Services staff members and volunteers
- Meet and/or exceed annual benchmarks set for new membership acquisition
- Excellent communication skills; both written and verbal
- Organized and exceptional time management skills
- Effective problem solving and conflict resolution skills
- Ability to work within a busy customer centered environment; managing several tasks simultaneously
- Support and promote a culture of volunteerism and philanthropy
**We’d love to hear with people with**:
- Supervisory experience preferred
- Standard First Aid and CPR is an asset
- Proficient with the Microsoft Office suite of products
**Competencies**:
- **_Commitment to Mission, Vision and Values:_** Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
- **_Service Orientated:_**_ _Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
- **_Relationship Building and Collaboration:_**_ _Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources.
**The YMCA’s Commitment to Trust, Safety and Equality**:
As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:
- Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)
- Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.
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