Housekeeping Supervisor 2nd Shift

2 weeks ago

Kelowna BC, Canada Eldorado Resort Full time

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.
When you've enjoyed a delicious meal on our Boardwalk or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is life in a postcard. We're currently looking to fill the role of Housekeeping Manager, if this is something you might be interested in, keep reading
Position Summary:
The Housekeeping Manager is responsible for managing all of the daily operations of the housekeeping and laundry department at Hotel Eldorado and Manteo (Eldorado Resort) while ensuring the highest level of guest service is maintained within this department.
What will you be doing?
You will be responsible for performing the following tasks to the highest standard:
Motivating, coaching, and inspiring team members to provide exceptional services to our guests
Interview, hire, train, recommend performance management, resolve problems, provide open communication, and discipline and/or termination when approved
Collaborates effectively with all other department heads and leaders. Work closely with the Front Office, Reservations and Maintenance Teams to ensure a premium guest room experience.
Provide clear direction in assigning and instructing housekeeping and laundry staff on details of work
Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
Routinely perform all housekeeping duties necessary including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction
Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction
Maintaining supply and equipment inventories while monitoring expenditure and cost controls
Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labour, supplies, etc. in relation to hotel financial forecasts and budgets. Establish and maintain adequate supplies for the efficient operation of the department
Ensuring that health, wellness, and safety standards are met and exceeded, including knowledge of and proper use of cleaning and other chemicals, safe work practices, etc
Overseeing fair and effective scheduling and performance management of the team members in conjunction with the Housekeeping Supervisors and Human Resources
Effective planning, problem-solving, budgeting & reporting to continually improve operations & efficiency. Striving to achieve service goals and financial targets
Create and implement a departmental plan and measurable objectives for Housekeeping that supports the Company’s overall strategy
Forecasting and proactively addressing the needs of the housekeeping department
Maintains lost and found records
Collaborates with other leaders and supervisors to identify and analyze business requirements and the implications for the team; identifies gaps and implements agreed-upon solutions
Resolves guest service issues and identifies and removes potential barriers to guest service excellence across Eldorado Resort
Other duties as assigned.
Skills And Qualifications
To successfully fill this role, you should demonstrate the following:
Previous experience as a Housekeeping Manager is required
Knowledge of Opera Cloud is an asset
Experience in a similar environment will be an asset, with a proven ability to provide professional, friendly, and engaging service
Is highly organized and has very effective time management skills
Committed to delivering high levels of customer service
Excellent communication skills, both verbal and written
Excellent interpersonal skills
Outstanding problem-solving skills
Perks:
Competitive Compensation
Extended Health and Dental Benefits
Employee and Family Assistance Program
Employee discounts on accommodations, dining and marina at our sister properties (Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St /John)
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development
Don't miss this exciting opportunity to join our Eldorado Resort family
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