Supervisor Member Service

3 weeks ago

Kelowna BC, Canada YMCA of Okanagan Full time

Kelowna Family Y
375 Hartman Rd
Kelowna, BC V1X2M9, CAN

Description

If the following sounds like a good day at work, then this job might be for you

  • Coach, train and support Member Services staff members and volunteers
  • Meet and/or exceed annual benchmarks set for new membership acquisition
  • Excellent communication skills; both written and verbal
  • Organized and exceptional time management skills
  • Effective problem solving and conflict resolution skills
  • Ability to work within a busy customer centered environment; managing several tasks simultaneously
  • Support and promote a culture of volunteerism and philanthropy

We’d love to hear with people with:

  • Supervisory experience preferred
  • Standard First Aid and CPR is an asset
  • Proficient with the Microsoft Office suite of products
  • Working knowledge of multiple software applications such as Avocado and MINDBODY is an asset
  • Commitment to Mission, Vision and Values: Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the YMCA of Southern Interior BC.
  • Service Orientated: Deliberately identifies and creates opportunities to enhance each and every individual's YMCA experience. Creates action plans to resolve any service gap areas.
  • Relationship Building and Collaboration: Builds positive interactions, listens attentively, and communicates effectively to create an open communication environment. Share information, best practices, and resources.

The YMCA’s Commitment to Trust, Safety and Equality:

As part of a trusted charitable organization, you can expect to receive excellent services and safety training throughout your YMCA career. As the first step in your journey, you will be required to:

  • Provide 3 references of a professional nature (Ex. employer, supervisor, colleague, teacher, coach, etc.)
  • Provide a satisfactory Criminal Record Check Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date. The YMCA will provide applicable instructions and paperwork.

The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of color and ethnicity, Indigenous persons (First Nations, Metis, and Inuit), and people of all sexual orientations and genders.

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