Technical Support

3 days ago


Montréal, Canada Guillemot Corporation Full time

We are looking for a Customer **Technical Support Agent**

Part of the North American Tech Support team, and in regular collaboration with your colleagues in Europe, after a full training program to learn our products, tools, and processes, you work as company representative for both Thrustmaster and Hercules.

**Your mission is to remotely resolve technical issues and provide a full support to North American endusers (especially Spanish speaking customers/endusers), by answering** **queries for both company’s products brands (Hercules & Thrustmaster) and offering solutions in respect of existing quality and efficiency standards.**

You then
- identify and escalate priority issues
- accurately update company database

Language: Fluent in Spanish and English - Fluency in at least one language in addition would be appreciated

Skills and Profile:

- Education: Electronic or information technology DCS
- Passionate about technology
- Excellent command of Windows and Pack Office.
- Knowledge of video games and game consoles
- Able to work as a team, rigorous and analytic mind.

Full time permanent contract - 40 hours per week contract - Work Schedule from Tuesday to Saturday, starting after the training period.

Hours: 11:30 AM to 8:30PM on Weekdays, Saturday to be determined

Location: the position is in Montreal and immediately available.

**Job Types**: Full-time, Permanent

**Salary**: Up to $20.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Montréal, QC H2V 4H8: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)
- Spanish (required)



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