Program Operational Director
8 months ago
Reporting to the Executive Director, Patient Care, the Program Operational Director (POD) - Women and Children’s Program is a clinical program leader at both Kingston General Hospital (KGH) and Hotel Dieu Hospital (HDH). The Program Operational Director works in partnership with the relevant Program Medical Directors (PMD) to lead specific clinical programs within a matrix reporting structure.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
**RESPONSIBILITIES & DUTIES INCLUDE**:
**Clinical Care Delivery**
- Working with Program Medical Directors and Division Heads, the POD ensures safe and efficient patient flow of patients across KHSC. The POD manages the implementation of key operational initiatives to support clinical operations and quality improvement; ensures service practices within clinical services comply with professional practice standards; evaluates service satisfaction levels, responding to sensitive and complex patient service issues; and manages escalated complaints.
- The incumbent recommends and implements policies and standards impacting clinical services and organization-wide operations; monitors and evaluates complex and diverse service needs of patients/clients and implements changes in procedures and processes to satisfy patient/client needs; ensures satisfactory and timely delivery of outcomes and provides advice as a recognized expert in their field. Performs outcome analysis, including tracking, trending, and recommending areas for improvement. Drives a continuous improvement culture within the Women & Children’s Program and within all aspects of their accountability.
**Strategic Development**
- Develops goals and objectives for the delivery of clinical services; focuses on short and mid-term planning activities of services and participates in setting strategies in consultation with the Executive Director, PMD, Department Heads and other leaders; develops plans to optimize both short and long-term results; oversees the implementation of strategies to enhance service delivery; researches and implements best practice initiatives and oversees the implementation of new/improved models of care designed to enhance service delivery, patient experience and clinical performance; in consultation with the Operational and Physician Leads.
- Sponsors innovative strategies in emerging trends/technologies and develops and supports business cases to senior Program leadership; supports an environment for research activities related to clinical care and develops innovative processes to improve overall clinical services portfolio development and outcomes.
**Performance Monitoring/Measurement**
- Monitors, measures, and modifies processes to achieve clinical service goals and objectives; ensures care is delivered according to clinical scope of practice, within established standards, benchmarks, and targets. Assimilates data/trend information from multiple sources, determining appropriate courses of action to ensure optimal outcome/impact on the delivery of high-quality care. Prioritizes resource needs for clinical services within the context of broader organizational/regional implications; implements resource management strategies for clinical services, ensuring their effective allocation and utilization.
- Accountability for Program budget development, management, monitoring, and variance action plans - including implementation of new provincial funding models aligned to Quality Based Procedures and other activity-based funding models. Prioritizing capital equipment and new technology needs within the clinical services portfolio and submitting for approval. Directs staff recruiting, termination and development strategies within the clinical services domain. Acts as a coach to clinical management staff ensuring learning needs are in place for ongoing professional development and succession planning.
**Leadership**
- Creates an environment that fosters innovation and collaboration. Demonstrates emotionally intelligent leadership through behavior and interaction with individuals and groups that include positive role-modelling, mentoring, empowering, and encouragement to enable individuals and groups attain their highest level of performance.
- The POD liaises with counterparts at other organizations at the regional, provincial, and national levels to exchange information, share best practices and industry trends. Ensures resolution of issues, intervening in highly complex and sensitive situations within the clinical services domain. Represents the KHSC interests through participation at regional, provincial, and national events, seminars, etc. as appropriate.
**Regionalization**
Represents the hospitals and program in regional and provincial initia
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