Concierge Lounge Attendant

2 weeks ago

Ottawa, Canada Marriott Hotel Full time

**Concierge Lounge Attendant**
**Status**:Part-time
**Reports To**:Guest Services Manager
**BE PART OF MARRIOTT OTTAWA’S FUTURE**

Experience brilliant opportunities and a collaborative culture focused on advancing the art of hosting. Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our guests. With 489 guestrooms, 36000 sqft of event space, 26th floor concierge lounge, SPIN Kitchen & Bar, a Starbucks and crowned by our rotating rooftop summit venue, we are the tallest hotel in the city and second-largest hotel overall.

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow, and achieve your ambition. Begin your purpose, belong to a community, and become the best version of you.

Owned by InnVest Hotels, Canada’s largest owner & operator of hotels and focused exclusively on hospitality, Marriott Ottawa is preparing to begin a transformative, top to bottom renovation of all guestrooms, meeting and event space as well as all public areas, commencing in 2023, positioning the hotel to continue its storied legacy of hospitality excellence.

**YOU’RE A GREAT FIT IF YOU**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Know how to take care of people.
- Have the ability to “Respond to Cues”.
- Thrive on “Creating Personal Connections”.
- Can “Make it Brilliant”.

Responsible for ensuring a hospitable and professional atmosphere in the concierge area. To serve all guests providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times.

**YOUR RESPONSIBILITIES MAY INCLUDE**:

- Provide brilliant service to all guests using the Concierge Lounge.
- Handle all guest requests and fulfill them as quickly as possible.
- Be very knowledgeable about the hotel and its services.
- Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
- Arrange all types of requests for all of the hotel’s customers such as car rental, airline and train
- tickets, office services, beauty services etc. Arrange presents, repairs and shopping if requested.
- Be trained in all guest relation functions and concierge lounge attendant functions.
- Serving skills required for food provided in lounge.
- Know about PMS. Help out during check-in and check-out of guests whenever needed.
- Ensure compliance with accident prevention guidelines.
- Ensure that logbooks, handovers and checklists are well maintained.
- Recognize all repeat guests, VIPs. Be able to recognize them and know about their special requests.
- Be knowledgeable about Marriott Rewards and Frequent Flyer Programs.
- Have a thorough knowledge about SOPs and LSOPs.
- Each Host is expected to carry out all reasonable requests by management which the Host is capable of performing.
- At all times strive to represent Marriott in the most professional and courteous manner.
- Practice safety awareness. Maintain safety by adhering to safety policies, being responsible to report all accidents with Hosts immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.
- Perform administrative tasks such as Host letters and guest comment cards.
- Must be compliant with all Hotel Emergency Procedures.
- Other reasonable duties as required.

**JOB SPECIFICATIONS**:

- **Education and Experience**_
- Previous guest services experience (Front Office/Concierge) in a hotel or similar environment preferred.
- Previous customer service experience required.
- Certificate or Diploma in Hotel Management preferred
- **Skills and Abilities**_
- Excellent communication skills in both official languages (English and French) required.
- Superior service excellence skills to exceed guest expectations.
- Certificate or Diploma in Hotel Management preferred.
- Previous Guestware experience a definite asset.
- Must be available on Weekdays & weekends, Shifts are 4:30pm-9:30pm & 6am -11am.
- Able to work in a dynamic and fast paced environment.
- Must have strong attention to detail.
- Proven team player.

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets ar

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