Inside Sales Representative

4 weeks ago

Kingston, Canada Pearl CanadaSuperprem Industries Full time

Pearl® is a fast-growing company that features innovative kitchen and home designs and provides the best product selection for our customers across Canada for over 23 years. Our products are of the highest industry quality and can be found in numerous major retail locations as well as housing developments. A high standard of client care and customer satisfaction is our first priority. We are proud to have a team that not only brings a high level of expertise and knowledge to our industry, but is also friendly, motivated, and refined. Pearl has over 2000 partners and four boutique showrooms to serve our clients and their customers throughout Canada.

**OBJECTIVE**

Collaborate with processing and customer service platforms to build relationships with existing Pearl dealers, with the goal to keep them satisfied and engaged with Pearl products and services long-term.

**RESPONSIBILITIES**
- Operate as the lead point of contact for any and all matters specific to house accounts
- Oversee the building and maintaining of strong, long-lasting customer relationships
- Identify business opportunities among existing customers
- Liaise with cross-functional internal teams (including Customer Service and Processing departments) to improve the entire customer experience
- Understand consumer behaviour and assist in tailoring unique solutions and experiences
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Defer and maintain awareness of financial negotiations and dealer optimization handled by the Business Development Manager and Pricing Manager
- Act as the main point of contact for visitors to the showroom (dealers and end-users)

**SECONDARY RESPONSIBILITIES**
- Assist with receptionist duties (answering calls, greeting customers)
- Assist with processing orders and shipments when necessary
- Assist with local deliveries when necessary
- Assist with warehouse operations when necessary

**REQUIREMENTS**
- Experience and comfortability making outbound calls
- Experience in delivering client-focused solutions based on customer needs
- Excellent listening and presentation skills
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Critical thinking and problem solving skills
- English required, French is an asset
- Team Player Attitude

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- sales/customer service: 1 year (preferred)
- outbound calls: 1 year (preferred)

Work Location: Hybrid remote in Kingston, ON K7K 7E7

Expected start date: 2023-01-03

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