Inside Sales Representative

5 months ago

Kingston, Canada WASTE CONNECTIONS OF CANADA Full time

Waste Connections of Canada is a leading non-hazardous solid waste Company in North America. We are looking for a SAFETY inclined, energetic, autonomous, and proactive team player who can make a difference in his/her team and community.
- **We have an immediate opening for a full-time CSR / Inside Sales at our Kingston, ON District**_.

Kingston customer service rep / inside Sales Representative will be able to communicate effectively and persuasively to a high volume of people throughout the workday. Interaction between accounts, our outside sales representative, customer service, and other departments will take place on a daily basis.

**Duties and Responsibilities
- **_**includes but are not limited to**_
- Support new business opportunities and existing customer new business additions to the District
- Maintain appropriate files and documentation, in accordance with company policy and internal controls
- Date entry and complete customer account set up
- Team up with T.M to conduct follow up calls and solve minor issues to free up T.M for hunting
- Assist T.M and Sales Manager with ARES through entering incoming account changes and new commercial and broker business
- Renewals of low revenue and medium revenue accounts for the District
- Execute and call on all sales campaigns/promotions, new service launch and other sales related initiatives
- Assist sales department with issues / issues call in’s when necessary/track deliveries to assure time lines are met for new business and exchanges.
- Identify and resolve current customer problems in a timely manner; gather and analyze information skillfully; develop alternative solutions.
- Cultivate client relationships. Effectively determine the decision maker(s) and key personnel to maintain a personal level with all our customers helping to control Districts churn rate
- Assist with change order forms/updating Trux / changes in Ares when necessary
- Assist when required with A.R collections and delinquent account follow up
- Assist in customer calling for missed pickups and route issues - checking daily for issues that need contact with the customer
- Assist in booking temp business for District when needed
- Assist overflow of with minor retention or disgruntled customer calls when necessary
- Maintain up to date knowledge of Waste Connections competitive positioning in the market
- Analyze account activity and suggest opportunities for service improvements to the customer

**Qualifications**
- Telephone sales and customer skills are a key component of the position with successful track record of maintaining existing business, prospecting and closing new business.
- Excellent phone etiquette and demeanor.
- Organized and able to work with a fast paced team
- Excellent written and verbal communication skills.
- Maintain and develop existing business best practices.
- Ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies
- Ability to learn and use multiple computer systems simultaneously
- Motivated by individual and team achievement.

**We are a busy, but fun place to work. There will be flurry of activity every day, but with your speedy data entry and proficient Microsoft Office skills, you will be able to handle this role with ease.**

**Come join a team environment with colleagues who embrace a "work hard, play harder" culture. You'll also be associating yourself with a company that likes to lead by example through a strong presence in our local communities, charitable giving, sustainability initiatives, and more.**
- Waste Connections of Canada/Enviro Connexions is an Equal Opportunity Employer._

Schedule:

- Monday to Friday

**Experience**:

- call centre: 1 year (preferred)
- sales: 1 year (preferred)

Work Location: In person

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