Salesforce Data Operations Analyst

4 days ago

Montréal, Canada Kumon North America, Inc. Full time

Kumon North America is looking for an experienced Salesforce Data Operations Analyst with strong technical and data management skills who displays a good understanding of data structure and its relation to business requirement/processes.

This individual should have a strong track record of executing requests focused on the importing, exporting, cleaning, transforming, validating and modeling of data, especially in a MS Excel and Salesforce environment.

The Salesforce Data Operations Analyst will provide analytical support to the Customer Experience Department and other lines of business as required. Using their practiced and documented skills in statistical analysis, they will be tasked with delivering insights to shape business decisions and marketing strategies.

This associate will also provide ongoing support to Customer Experience Department in the development, support, and ongoing maintenance of Kumon’s proprietary CRM software powered by Salesforce.

As Salesforce Data Operations Analyst, this associate must support management with the development and execution of long-term strategies focused on leveraging the CRM software to improve customers’ relationship, retention, and overall satisfaction with the Kumon brand.

**Responsibilities**:

- Support Customer Experience Department Management with the development, execution, and ongoing maintenance of strategies and initiatives focused on leveraging Kumon’s proprietary CRM software powered by Salesforce (and the cloud-based platforms within it) to improve customer’s relationship, retention, and overall satisfaction with the Kumon brand.
- Troubleshoot technical issues and complete quality assurance checks related to the Marketing Cloud
- Experience developing reports/dashboards within Service Cloud and Marketing Cloud to address key business requirements outlined by departments across the Organization
- Accountable for the execution and processing of data change requests
- Responsible for the maintenance, administration and support of data elements
- Support with data validation, quality issues, integrity, accuracy, consistency and work to resolve impacting issues related to data element; de-duplication and cleansing
- Ensures metadata, reference documentation, data files and data flows are accurate and up to date
- Work with internal Development Team to create and maintain mappings between fields/objects within Salesforce environment
- Work closely with Customer Engagement team to define KPIs and track the results of marketing campaigns/promotions, and other marketing activities for the Organization
- Assist upper management across the Organization with various analyses which may involve confidential information
- Prepare weekly, monthly, quarterly, and year-end reports (both quantitative & qualitative) as assigned
- Report metrics to be gathered, combined, maintained and manipulated via both internally constructed reporting sources and through Salesforce environments (clouds)
- Salesforce admin support: User access administration duties, regular data loads, data validation, etc.
- Maintain user roles and profiles within Salesforce environment are up to date
- Define, analyze, develop and deliver dashboards complete with interpretive analysis and recommendations in adherence to provided business requirements
- Perform special projects as needed

Kumon is committed to its employees and offers an excellent rewards package including:

- Competitive salary and bonus incentives
- Professional development
- Medical, Dental, Vision, and Life Insurance benefits
- Generous RRSP match
- Plentiful Personal Leave and Paid Holidays
- Hybrid work policy
- Reimbursement for travel expenses
- And more

Equal Employment Opportunity

Kumon’s policies and programs ensure that all hiring, compensation and other employment decisions are based on individual merit and not on any bias towards ethnicity, age, color, race, marital status, religion, disability or military status. We base our employment decisions upon the qualifications and abilities of each individual

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