Bilingual Customer Success Manager

1 week ago

Montréal, Canada Salesforce Full time

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Role Description**:
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.

As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share standard methodologies, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events.

As a CSM, you will occasionally act as a point of contact for any major incidents, owning the customer’s expectations and communications through the resolution of such incidents. The CSM acts as the technical main interface on behalf of our customers and works closely across both internal and external collaborators, including partners and ISVs, as required to address the customer needs.

The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to meeting and exceeding expectations, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.

**Your Impact**:

- Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
- Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help your customers achieve their business goals and outcomes on the Salesforce platform by:

- Coordinating the completion of the Signature Success catalog of services as required for your customer
- Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
- Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
- Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
- Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
- The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

**Minimum Requirements**:

- Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
- Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
- Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
- Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Knowledge of software development process and design methodologies
- Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects

**Preferred Requirements**:

- Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Rival Insurance Technology Full time

    **Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...

  • Customer Success Manager Bilingual

    3 weeks ago

    Montréal, Canada moozoom Full time

    **Joignez une entreprise dont la mission est de prévenir les enjeux de santé mentale de millions de jeunes sur la planète!** Qu'est-ce qui pourrait être mieux qu'un job de rêve? Un job de rêve au sein d'une entreprise qui réinvente la manière dont les écoles enseignent à nos enfants à mieux gérer leurs émotions. Si cela vous parle, continuez à...

  • Bilingual Customer Success

    3 weeks ago

    Montréal, Canada Intiveo Full time

    **Bilingual Customer Success - Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the...

  • Bilingual Customer Success Manager

    2 weeks ago

    Montréal, Canada Altus Assessments Full time

    At Altus, we partner with higher education admissions departments that change their tools infrequently. Adopting our tools can be a considerable shift in their process, and our Customer Success team is there to make that transition easy. Your work as a Bilingual Customer Success Manager will help our partners build a more diverse applicant pool and select...

  • Customer Success Associate/ Associé Bilingue

    4 weeks ago

    Montréal, Canada Element Fleet Management Full time

    Get started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Fundica Full time

    Company Description **Job Description**: We are looking for a motivated, proactive individual to drive the overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. The Customer Success Manager will identify opportunities in the market...

  • Bilingual Customer Success Representative

    1 week ago

    Montréal, Canada Reynolds and Reynolds Full time

    We are looking for a Customer Success Representative. In this role you will serve as the single point of ownership for dealership account issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction. We are seeking a bilingual representative to help support our French-speaking customers in the province of Quebec and...

  • Customer success manager

    3 days ago

    Montréal, Canada Jump! Recruteurs Full time

    We are looking for a Customer Success Manager (Video Games) to join our team. You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they successfully use our platform to facilitate the development of multiplayer games. At the crossroads of the technical and product worlds, the candidate will have the...

  • Customer Success Manager

    4 weeks ago

    Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...

  • Customer Success Manager

    3 weeks ago

    montréal, Canada Jump! Recruteurs Full time

    We are looking for a Customer Success Manager (Video Games) to join our team. You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they successfully use our platform to facilitate the development of multiplayer games. At the crossroads of the technical and product worlds, the candidate will have the...

  • Customer Success Manager

    3 weeks ago

    montréal, Canada Jump! Recruteurs Full time

    We are looking for a Customer Success Manager (Video Games) to join our team. You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they successfully use our platform to facilitate the development of multiplayer games. At the crossroads of the technical and product worlds, the candidate will have the...

  • Customer Success Manager

    3 weeks ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Customer Success Manager

    2 weeks ago

    Montréal, Canada XL Payments Inc Full time

    **About us** Since its inception, XL Payments mainly focused on helping French merchants navigate the payment processing industry. After five successful years in Quebec, we’ve decided to expand our horizons and go for the rest of Canada. Our mission? Find diamonds in the rough and give them the necessary tools to shine bright. - Are you a naturally...

  • Customer Success Manager

    7 days ago

    Montréal, Canada MSP Corp Full time

    Whether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let _Groupe Access Powered by MSP Corp._ be your next step to success. As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This...

  • Customer Success Manager

    3 weeks ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Manager

    1 week ago

    Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...

  • Customer Success Representative, Bilingual French

    2 weeks ago

    Montréal, Canada Financeit Full time

    **Who we are**: Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an...

  • Customer Success Manager

    2 weeks ago

    Montréal, Canada GSOFT Full time

    Company Description We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster. Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a...

  • Customer Success Manager

    3 weeks ago

    Montréal, QC, Canada Jump! Recruteurs Full time

    We are looking for a Customer Success Manager (Video Games) to join our team. You will play a key role in the satisfaction of our customers, mainly video game developers, by ensuring that they successfully use our platform to facilitate the development of multiplayer games. At the crossroads of the technical and product worlds, the candidate will have the...

  • Bilingual Associate Customer Success Manager

    3 weeks ago

    Montréal, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...