Student Awards Officer

4 days ago

Kingston, Canada Queen's University Full time

Student Awards Officer

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

**A Brief Overview**
Reporting to a Student Awards Manager, the Student Awards Officer's primary responsibilities will be in the area of the Ontario Student Assistance Program (OSAP) which involves administering all components of OSAP. The incumbent is knowledgeable in the OSAP policies and procedures and remains current with policy and procedural changes, respecting both the breadth and complexity of OSAP.

This position has extensive interactions with students and, in some cases, their parents, and provides education on the various components of the OSAP programs. The incumbent will monitor students' OSAP accounts using the Ministry's ONe-Key system and the student information system to ensure compliance reporting is maintained. The incumbent will determine when a student might qualify for further assistance using one of the many OSAP review procedures and ensure all review documentation submitted is complete. This role requires a high level of attention to detail. Occasional evening and weekend work will be required.

The schedule for this position requires the incumbent to work evenings and weekends.

**Job Description**:

**What you will do**
- Acts as the first point of contact for inquiries on a variety of student financial assistance programs.
- Reviews award appeals and prepares recommendations to Appeals Committee.
- Develops and administers internal guidelines for assessing student eligibility and award retention.
- Processes award adjustments and ensures compliance with Canada Revenue Agency requirements and other regulations.
- Records award decisions and facilitates award payments from appropriate funds.
- Prepares a variety of reports for awards and/or needs-based bursaries.
- Monitors students' government financial assistance accounts using the respective portal systems and databases and confirms eligibility requirements are being met.
- Directs, allocates, and supervises the work of other staff.
- Conducts presentations on government and/or financial aid opportunities.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Four-Year Bachelor Degree or equivalent.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work, train and review the work of the team to see commitments through to completion.
- Sets work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop team project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.
Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

**Skills**
- Awards and Bursaries
- Customer Service
- Data Entry
- Excel
- Higher Education
- Organization
- Student Affairs

**Reference**
- 309228

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