Bilingual French Customer Experience Team Lead

1 month ago


Dartmouth, Canada TigerTel Full time

**Chef d'équipe bilingue anglais/français - Dartmouth, Nouvelle-Écosse, Centre d'appels**

Description de l'emploi:
Tigertel est toujours à la recherche de membres d'équipe qui font preuve de passion pour servir nos clients et d'un engagement ferme à protéger les personnes et à réduire les risques.

Avec nous, vous ferez face chaque jour à de nouvelles opportunités et à de nouveaux défis qui vous demanderont d'être flexible, innovant et adaptable dans votre mission de servir les clients.

Notre culture d'entreprise est fondée sur le respect, la diversité, la synergie, l'engagement et le partenariat. Nous nous engageons à créer un environnement d'apprentissage, où les gens peuvent grandir et se développer, où les idées novatrices prennent racine et où les nouvelles approches sont valorisées. Joignez-vous à notre équipe de personnes talentueuses et déterminées.

Résumé de la position:
Le poste de chef d'équipe bilingue est chargé d'aider et de fournir un service à la clientèle supérieur en traitant les appels entrants et sortants de manière efficace et efficiente, ainsi qu'en veillant au respect de toutes les politiques et procédures de l'entreprise.

Principales responsabilités:

- Traiter les appels entrants et sortants du service à la clientèle de manière professionnelle, efficace, courtoise et avec la discrétion et le sens de l'urgence appropriés.
- Prendre et distribuer les messages avec précision tout en suivant les protocoles stricts fournis par les clients. Aide à la formation et à l'encadrement des agents au besoin.
- Travailler sur des projets spéciaux, selon les besoins.
- Assurer le respect de toutes les politiques et procédures de l'entreprise.
- Excellentes compétences en service à la clientèle, un fort désir d'aider les gens et la capacité de rester calme dans des situations stressantes.
- Compétences efficaces en communication verbale et écrite. Excellentes compétences en résolution de problèmes avec la capacité d'écouter, de lire et d'interpréter le contenu critique des demandes de renseignements.
- Démontre une capacité d'organisation avec une attention aux détails et de solides compétences de suivi.
- Capacité à établir de bonnes relations de travail tant à l'interne qu'à l'externe dans un environnement d'équipe.

Éducation et expérience requises:

- Éducation équivalente à un diplôme d'études secondaires / DES ou l'équivalent en expérience de travail connexe.
- Une étiquette téléphonique exceptionnelle est requise ainsi que la capacité de maintenir la confidentialité totale de toutes les informations obtenues dans l'exercice de ce rôle.
- Expérience antérieure en service à la clientèle ou en centre d'appels, de préférence.
- Capacité démontrée à taper 35 mots par minute de préférence.
- Doit maîtriser la langue anglaise.
- Démontre une bonne connaissance pratique de Windows et de Microsoft Office, afin de naviguer avec succès dans les multiples systèmes informatiques
- Doit avoir la capacité de travailler selon un horaire de travail flexible (y compris les nuits, les week-ends et les jours fériés).

Avantage:
Bonne ambiance et culture d'équipe. Opportunité permanente à temps plein. Salaire compétitif. Très bien situé et facilement accessible en transit. Date de début immédiate. Programmes de formation et de développement.

Horaire prévu:

- Vendredi au Mardi : 4:00pm à 1:00am heure normale de l'Atlantique / Mercredi et Jeudi jour de Congés
- Salaire de départ : à discuter
- Doit parler couramment le français et l'anglais - oral et écrit

As besoin d'un moyen de transport personnel car certains quarts de travail seront en dehors des heures de transport en commun. Disponible pour travailler les fins de semaine et les jours fériés.

**Bilingual English/French Team Lead - Dartmouth, Nova Scotia, Call Centre
**Job Description**:
Tigertel is always seeking team members who demonstrate passion for serving our customers and a firm commitment to protecting people and reducing risk. With us, you'll face new opportunities and challenges each day that require you to be flexible, innovative, and adaptable in your mission to serve customers. Our company culture is built on a foundation of respect, diversity, synergy, commitment, and partnership. We're committed to an environment of learning, where people can grow and develop, innovative ideas take root, and new approaches are valued. Join our team of talented and purpose driven individuals.

Position Summary:
Bilingual Customer Experience Team Lead position is responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures.

Key Responsibilities/Accountability:

- Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion a



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