Customer Experience Specialist
5 months ago
**Customer Experience Specialist - Halifax**
Are you ready to join a thriving leader in the self-storage industry? Metro Self-Storage is rapidly expanding, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in Halifax.
Position Overview: As a Customer Experience Specialist, you will be the face of Metro Self-Storage, ensuring that every customer interaction leaves a lasting positive impression. Your high energy and enthusiastic approach will create a welcoming atmosphere for our valued customers.
**Responsibilities**:
- **Customer-Centric Approach**: Demonstrate a passion for delivering exceptional service by assisting customers both in person and over the phone. Your positive attitude and helpful demeanor will make a significant impact on our customers' storage experience.
- **Efficient Operations**: Process account payments and inventory sales accurately and efficiently. Complete delinquency calls to ensure timely payment resolution and maintain a well-organized office environment.
- **Office Administrative Support**: Take charge of basic office administrative duties, including filing, data entry, and reporting, to ensure smooth day-to-day operations.
- **Merchandise and Service Sales**: Actively engage customers and offer them our range of merchandise and services, enhancing their storage solutions and overall experience.
**Qualifications, Knowledge & Skills**:
**Superior Communication**:Your excellent communication and interpersonal skills will allow you to engage effectively with customers and colleagues alike.
**Customer-First Attitude**: A genuine commitment to providing outstanding customer service with a positive attitude will set you apart in this role.
**Tech-Savvy**: Proficiency in Microsoft Office and Internet Browsers will enable you to navigate our systems efficiently.
**Valid Driver's License**:You must possess a valid driver's license to carry out occasional tasks related to the position.
Join our dedicated team at Metro Self-Storage and be a part of our continued success in serving our customers and expanding our reach in the self-storage industry.
To apply, please submit your resume along with a brief cover letter detailing your passion for customer service and your qualifications for the role. We look forward to welcoming the next Customer Experience Specialist to our team
**Job Types**: Full-time, Permanent
**Salary**: From $15.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Halifax, NS B3S 1A2: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: In person
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