Customer Experience Agent

2 weeks ago


Halifax, Canada Tech Fast Phone Repair Full time

Tech Fast Phone Repair is a leading provider of mobile phone repair services, dedicated to delivering fast and reliable solutions to our customers. With a focus on quality craftsmanship and exceptional customer service, we strive to exceed expectations and ensure complete satisfaction with every repair. As we continue to expand our operations, we are seeking a Customer Experience Agent to join our team and play a key role in enhancing the overall customer experience.

**Responsibilities**:

- Greet customers warmly and professionally, assessing their needs and recommending appropriate repair solutions.
- Schedule repair appointments and coordinate with technicians to ensure timely service delivery.
- Educate customers on available repair options, pricing, and warranty information, ensuring transparency and clarity.
- Follow up with customers post-repair to ensure satisfaction and address any additional concerns or questions.
- Maintain accurate records of customer interactions and repair transactions in the company database.
- Collaborate with the repair team to streamline processes and identify opportunities for improvement in service delivery.
- Stay updated on industry trends and product developments to provide knowledgeable assistance to customers.

**Requirements**:

- High school diploma or equivalent; additional education or certification in customer service or related field is a plus.
- Proven experience in a customer service or retail role, with a track record of delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with the ability to build rapport and empathize with customers.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Tech-savvy with a basic understanding of mobile devices and repair processes.
- Ability to work well independently as well as part of a team in a fast-paced environment.
- Flexible schedule with availability to work evenings, weekends, and holidays as needed.

**Salary**: $22.35 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Halifax, NS B3H 1Y6 (required)

Ability to Relocate:

- Halifax, NS B3H 1Y6: Relocate before starting work (required)

Work Location: In person



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