People Experience Specialist

2 months ago

Halifax, Canada ResMed Full time

Our people are foundational to our strategy
- they are not ‘resources’ that we leverage Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.

**Primary Role**:The primary role of the People Experience Operations specialist is to serve as a key link between employees and the People team. This role requires a strong sense of urgency, customer focus, anticipation of needs, and a commitment to continuous improvement. As part of our People Experience Team, the specialist ensures that employees, managers, and leaders receive exceptional personal service, helping them quickly find information, navigate processes and systems, and connect with the correct people team efficiently, empathetically, and accountably. Key deliverables include maintaining accurate employee information and data points, payroll management, benefits transactions, People policies and procedures, and document control for defined operations processes to ensure compliance with policy, quality, and statutory requirements. This is an excellent opportunity to grow your career in HR within a growth-focused organization that prioritizes developing its people.

**Must be located within Halifax Regional Municipality.**

**Responsibilities**:

- Participate in proactive outreach to new employees to curate a memorable new hire experience.
- Facilitate new hire orientation and act as the face of the People Experience team.
- Streamline operations, reduce manual tasks, and improve overall team productivity by identifying opportunities for automation and simplification and design tailored solutions.
- Explore opportunities for continuous improvement and global optimization/scalability, serving as an escalation point for shared services support as needed.
- Ensure all People-related queries and requests are responded to in a timely manner through tiered support, leveraging technology platforms, and focusing on high-quality documentation and data integrity in core HCM systems to enhance customer experience.
- Respond to employee requests (e.g., document requests, employment form completion, onboarding/offboarding assistance), maintain and validate core HCM data, and liaise with COE functions to support benefits administration, payroll, or other HR functions as assigned.
- Maintain records related to People function activities, policy changes or additions, and ER support document control for defined operations processes to ensure compliance with policy, quality, and statutory requirements.
- Monitor and answer frequently asked questions in our case management system.
- Help employees navigate our knowledgebase of policies, procedures, and articles.
- Research and provide timely follow-up and engagement when answers are delayed, not obvious, or routine.
- Intake critical employee information to help solve issues, triage, or provide warm handoffs to our people advisory team and centers of expertise.
- Assist with HR administrative work such as entering employee changes in the HR System (Workday), completing paperwork that requires employee information, and sending templated employee notifications.
- Run and provide people reports as requested.

**Qualifications and Experience**

**Required**:

- Minimum of 1 year of related experience.
- Degree in Human Resources or related field considered an asset.
- Workday system experience is a must.
- Strong communicator who takes ownership and initiative, is a relentless improver with customer empathy, and is results-oriented.
- Strong desire to provide an exceptional, personalized customer experience.
- Excellent written and verbal communication skills.
- Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps.
- Passion for learning and continuous improvement.
- High level of personal integrity and confidentiality.

**Preferred**:

- Strong comfort with Excel and large data sets.
- HR Professional certification and PHR/SPHR/CPHR considered an asset.
- Spanish speaking fluency considered an asset.

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