Manager, Customer Experience

2 months ago

Halifax, Canada Nova Scotia Power Full time

The Opportunity:
**Company, Department**: Nova Scotia Power, Reg. Marketing

**Location**: Halifax, NS

**Type of Employment**: Regular, full-time

**Closing Date**: September 30th, 2024

Nova Scotia Power values its people and is committed to providing clean and reliable electricity to Nova Scotians. We are embarking on a transformative journey to place customers at the heart of our business strategy. In this newly created role, you will play a key part in driving this transformation by leading innovative initiatives that enhance customer experiences and foster a customer-centric culture.

As part of our investment in customer experience, we are seeking a dynamic and innovative **Customer Experience (CX) Manager** to lead a team focused on delivering exceptional experiences and driving business growth. Reporting to the Senior Manager of Customer Experience, you will inspire your team to achieve high performance and ensure alignment with our strategic goals.

Key elements of this role include:

- Lead and develop a high-performing team of digital product owners, customer experience and analytics leads, while setting clear objectives and managing performance.
- Drive the execution of a customer-first strategy ensuring alignment with our overall business goals.****:

- Organize and coordinate cross functional collaboration and information at the monthly CX Council, a cross-functional group’s meetings that focuses on improving and managing the overall customer experience.
- Identify opportunities for process improvement, technology adoption, and innovative customer solutions.
- Leverage data and analytics to inform strategic decisions and measure the effectiveness of CX initiatives.
- Oversee the development and launch of digital products that enhance the customer journey.
- Track and report on key performance indicators (KPIs) to measure customer satisfaction and product performance.
- Collaborate with other departments to ensure a consistent customer experience across all touchpoints.
- Support employee experience and** **collaborate with other departments including HR to ensure employees have the tools and support needed to deliver exceptional customer experiences.
- Manage budget and resources to support customer experience initiatives.
- Stay updated on industry trends and incorporate relevant insights into our strategy.

These skills will make you successful:
**Education and experience**:

- Bachelor’s or master’s degree in business administration, marketing, customer experience, or a related field is preferred.
- Minimum of 7 years of experience in customer experience or a related field, with 3-5 years in a managerial role.
- Proven track record of delivering measurable results in customer experience.
- Strong leadership, project management, and communication skills.
- Proficiency in data analysis and the ability drive continuous improvement.

A customer centric mindset and a passion for delivering exceptional customer experiences.

Learn more about our culture and values:
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.

The perks of joining our team? We offer:

- **Flexibility**: Hybrid work model with 2 flexible remote workdays.
- ** Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- ** Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- ** Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- ** Competitive Compensation**: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:
Recruitment & Promotion Policy:
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin Lloyds Bank plc in shaping the future of financial services. As a Customer Journey Manager - Data, you will play a critical role in optimizing customer experiences across our Consumer Lending platforms and business teams.Key Responsibilities:Develop and implement data-driven strategies to enhance customer...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin Lloyds Bank plc in shaping the future of financial services. As a Customer Journey Manager - Data, you will play a critical role in optimizing customer experiences across our Consumer Lending platforms and business teams.Key Responsibilities:Develop and implement data-driven strategies to enhance customer...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin Lloyds Bank plc in building a best-in-class data team that drives the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe're seeking a Customer Journey Manager - Data to understand and optimize the end-to-end customer experience, ensuring customer needs are...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin Lloyds Bank plc in building a best-in-class data team that drives the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe're seeking a Customer Journey Manager - Data to understand and optimize the end-to-end customer experience, ensuring customer needs are...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the optimization of the end-to-end customer experience,...

  • Customer Experience Manager

    5 months ago

    Halifax, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...

  • Senior Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    About this OpportunityWe are seeking a highly skilled Customer Journey Manager - Data to join our Consumer Lending team. This role will play a critical part in supporting the expansion of data products and capabilities across our Consumer Lending platforms and business teams.The successful candidate will be responsible for understanding and optimizing the...

  • Senior Customer Experience Manager

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    About this OpportunityWe are seeking a highly skilled Customer Journey Manager - Data to join our Consumer Lending team. This role will play a critical part in supporting the expansion of data products and capabilities across our Consumer Lending platforms and business teams.The successful candidate will be responsible for understanding and optimizing the...

  • Customer Experience Strategist

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the development of personal capabilities through formal...

  • Customer Experience Strategist

    1 month ago

    Halifax, Nova Scotia, Canada Lloyds Bank plc Full time

    Customer Journey Manager - DataJoin our team at Lloyds Bank plc and contribute to building a best-in-class data team that supports the expansion of data products and capabilities across Consumer Lending platforms and business teams.About the RoleWe are seeking a skilled Customer Journey Manager to lead the development of personal capabilities through formal...

  • Customer Experience Representative

    5 months ago

    Halifax, Canada Enterprise Holdings Full time

    The Customer Experience Representative (CXR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CXR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental...

  • Customer Experience Manager-full Time

    6 months ago

    Halifax, Canada Michaels of Canada, ULC. Full time

    Store - HALIFAX, NS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Specialist

    1 week ago

    Halifax, Nova Scotia, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Promotions / Customer Service and Sales Representative.As a key member of our promotions and events team, you will be responsible for providing exceptional customer service, identifying client needs, and recommending solutions to meet their requirements.You...