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Mobility Coordinator
4 months ago
**Job Details**:
**Part-Time indefinite term contract**:
**Posting Status**:
**Open to all current Town of Oakville employees and external applicants**:
**Closing Date**:
**Applications for this position must be received at **oakville.ca** by no later than 11:59 pm on** **January 30, 2023.**:
Reporting to the Supervisor, On Demand Services at Oakville Transit, this position is responsible for receiving and recording On Demand reservations, (care-A-van and Home to Hub) cancellations, no shows, trip modifications; monitoring communications and responding to enquiries and emergency situations, assisting with the creation of daily schedules and adjustments; providing and transmitting information and instructions to contracted service providers.
**Responsibilities**:
- Processing reservation and cancellations, handling customer service, no shows and scheduling adjustments for the On Demand service (care-a-van and Home to Hub)
- Assisting with developing schedules, reconciling customer needs with drivers and resource availability to optimize service efficiency using specialized scheduling software. Using radio dispatch to communicate with drivers for such things as cancellations, changes, problems and special instructions
- Resolving issues related to service disruptions and no shows with contracted taxi service
- Assist with tracking service performance, produce daily, weekly and month-end reports as requested
- Assist with all manner of customer service issues that may arise either by telephone, on-line or in person from members of the public regarding all forms of transit service for Oakville Transit
- Perform other duties as assigned
**Qualifications**:
- Minimum of Grade 12 education plus 2 years’ clerical experience or an equivalent combination of education and experience
- Excellent verbal and written communication, outstanding customer service and organizational skills are required
- This position requires the ability, skill and sensitivity to deal with people with various disabilities
- Must also have the ability to work independently with mínimal supervision when required
- Knowledge of the Town of Oakville, the requirements of the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and experience in the transit industry would be considered assets
- Part-time position, up to 24 hours per week. Shifts will be on a rotating basis, which include mornings, evenings and weekends based on business requirements
**DATED**:January 16, 2023**:
**We thank all applicants and advise that only those selected for an interview will be contacted.**:
