Annotation Operations Lead

7 months ago

Manitoba, Canada EvenUp Full time

Our annotation team is the cornerstone of our operations, playing an essential role in data collection, quality assessment, and effective operation at scale. We are in search of outstanding operators to join the annotation team to drive operational rigor and excellence as we continue to scale.

**What you'll do**:

- Manage the relationships with our vendor partners, ensuring that standard operating procedures are followed, SLAs are healthy, and any knowledge gaps are immediately addressed
- Monitor team production on a daily/weekly/monthly basis to track performance against targets, as well as identify production outliers, root causes, etc
- Create and maintain playbooks, SOPs, and similar materials where needed in service of creating sustainable, scalable production routines
- Work cross-functionally with our Product, Legal Operations, Engineering, and data teams to identify and capitalize on optimization opportunities
- Monitor the operational pipeline to balance resources among various projects (resource supply/demand matching)
- Oversee the payment system for contractor partners, ensuring accurate and timely compensation for team members
- Provide timely, considerate, and accurate feedback and answers to team members across a range of issues (general performance, payment questions, system/product questions, etc.)

**What we look for**:

- 5+ years of progressive experience in a fast-growing, highly collaborative environment
- Demonstrated work experience managing operational, production-based workflows, including BPO management, vendor management, and offshoring
- Significant experience building, optimizing, and implementing related processes, protocols, and performance management frameworks
- Ability to leverage data to inform and support critical decisions, as well as synthesize disparate information quickly to develop a comprehensive understanding of the issue/opportunity
- Proficiency in working with/manipulating large data sets via Excel, G-sheets, etc. (SQL a plus)
- Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently
- Experience with medical records/terminology

**Benefits & Perks**:
Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, we offer:

- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**About EvenUp**:
EvenUp is a venture-backed generative AI startup that ensures injury victims are awarded the full value of their claims, expanding the $100B+ in awards granted to injury victims each year. Every year, the legal system has made it difficult for millions of ordinary people to seek justice, especially for folks without means or who come from underrepresented backgrounds. Our vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or the quality of their legal representation.

EvenUp operates across a variety of personal injury cases, including motor vehicle accidents and negligence claims. Our ML-driven software empowers attorneys to accurately assess the value of these cases by doing a core part of their workflow (legal drafting), enabling them to secure larger settlements in record time. As EvenUp evaluates more cases, our proprietary data grows, enhancing the precision of our predictions and delivering more value to both attorneys and victims alike.

We are one of the fastest growing startups ($0 to $10M in ARR in

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