Customer Service Representative

3 months ago

Edmonton, Canada Pioneer Oilfield Rentals Full time

**Pioneer Rentals, Customer Service Representative - Rental Coordinator - Edmonton, Alberta**

**About the job**:
Our clients expect the best and that is what we are looking for, so if you are that high quality individual who is professional in all aspects of your work, then we are interested in talking to you about joining our team. You will be supported by an outstanding group of positive people and business professionals who are known for their reputation, commitment to quality, delivery and outstanding customer service. This is the reason our clients rely on us as a trusted supplier, and it is through our client recommendations that our business has grown.

Customer service representative with work with both our Off-Road and our Sanitary solutions divisions with the Branch Manager. The successful applicant will have good organization and customer service skills. You should be able to follow the logistics of our products, Off-Road Equipment (Quads, SxS’s, Argo’s, snowmobiles), tracked equipment (Marooka’s, TerraMac, Prinoth and others) Sanitary equipment (Wash cars, plastics and other items) making sure it is ready for the customer, on time, and to the highest quality. You will be required to deal with some inside sales responsibilities in a professional and courteous manner and be able to work cooperatively with the branch staff.

Prior industry knowledge of the equipment and equipment rentals / sales is an asset but not required, but the right skill set and attitude is a must. The progressive management team is willing to train the right individual on product knowledge to ensure you can handle the product issues.

**Responsibilities**:

- Provide quotes and answer clients questions and concerns.
- Accurately and timely opening and closing of rental contracts
- Work with the Branch Manager with parts ordering and inventory control
- Follow up on orders and provide delivery updates to customers
- Coordinate equipment movement between branches
- Meet with clients, help hook up trailers and load equipment as required
- Participate in on-call rotation program
- Other related duties as assigned

**Requirements**:

- A customer service mentality, with a positive and congenial attitude

Physically fit to climb on trailers and operate off-road equipment in all weather.
- Be a self-motivated individual with the ability to multi-task during high volume call times
- Good communication skills, excellent telephone manner and excellent customer service attitude
- Excellent problem-solving and critical thinking skills.
- Working knowledge of Microsoft Office, MS Word and Excel
- A team player, able to thrive in a dynamic and fast paced environment
- Possesses strong relationship skills, ability to hunt new opportunities while managing and up selling existing accounts.
- Good organizational skills and the ability to pay attention to detail.
- A valid Driver’s License, clean abstract.

**Compensation**:

- Depending on experience and education
- Employee benefit program

We have created a great place to work—with a very competitive compensation, a hands-on management team that allows you to take action and the chance to learn and grow.

We thank you for your interest in the position; however, only applicants short listed for interview will be contacted.

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Dental care

Schedule:

- 8 hour shift - Monday to Friday
- On-Call shifts as required.

Work Location: In person

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Dental care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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