Intake and Care Coordinator

5 months ago

Kelowna, Canada arc programs Full time

Intake and Care Coordinators are the primary care coordinators within the Family Connection Centre (FCC). Intake and Care Coordinators provide intake and service coordination functions for parents / caregivers and their children or youth with support needs, who are accessing services through the FCC. Intake and Care Coordinators may also provide counselling, support, and educational services on an individual, family, or group-basis.

**Hours / Schedule**:
Full-Time, Permanent

You will work 37.5 hours per week as scheduled during the FCC operating hours and as necessary to best meet the needs of the children, youth, and families you service.

**Responsibilities**:
Intake and Care Coordinators will provide individualized service planning support for families, to address identified needs and coordinate access to FCC services:

- Conduct brief screening and assessments to identify the specific service needs of each child, youth and/or family.
- Provide information regarding child development, available services within the FCC, and other available resources in the community.
- Develop a goal-oriented Individualized Service Plan (ISP) to address service needs, which may include services to be provided by the Intake and Care Coordinator and / or other practitioners of the FCC.
- Connect the child, youth or family and support the transition between relevant FCC services.
- Provide needs-based screening and developmental monitoring throughout service engagement, and update service goals as necessary in collaboration with other FCC practitioners.
- Assist families as needed with appointment reminders and coordination of services, needs identification, advocacy and organizing consistent Integrated Case Management meetings with child / youth and family’s interdisciplinary team.
- Remain connected with regular individual meetings as the family’s consistent point of contact throughout their service.
- Implement required case management and clinical records.
- Other responsibilities include:_
- Building relationships and connections within the community to improve service integration.
- Appling culturally safe and agile, trauma informed, relational and person / family
- centered modalities.

**Qualifications**:

- A bachelor’s degree in a Social Services or Human Services discipline (i.e.: BSW, CYC, BA in Psychology etc.) with a minimum of 2-years relevant experience is _preferred_; although other levels of qualifications including position-specific experience, knowledge and skills may be _considered_.
- Other Skills and Attributes:_
- Knowledge and demonstrated understanding of strengths-based family systems and attachment-based support.
- Well-versed in child development, developmental delays, neurodiversity, ASD, FASD and complex support needs.
- Familiar with service coordination, including IHAN assessments and recommended interventions.
- Ability to establish trusting relationships with children, youth, and families.
- Experience working as part of a multi-disciplinary team.
- Ability to function effectively both independently and as part of a team, in a fast-paced working environment.

**Wage / Benefits**:
$29.25 - $30.75 per hour to start, based on relevant experience and education.

Upon successful completion of a probationary period, full-time employees (minimum 20- hrs. per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP contributions).

Full-time employees are eligible for 3-weeks paid vacation annually to start (pro-rated during the probation period), as well as paid sick days as described in agency policy.

**Why choose arc programs as your employer?**

arc programs is an equal-opportunity employer. We promote the diversity of our staff teams and requires all employees to demonstrate cultural agility and safety to the diversity of all populations we serve.

**_
- **

**To Apply**:
**_ Please be aware that only shortlisted applicants will be contacted._**
- We acknowledge that my place of work with arc programs lies within the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and the Secwe_̓_pemc, Ktunaxa and Sinixt people in the Kootenay region. I also acknowledge the Métis and Inuit peoples who reside on the various traditional territories across BC._

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