Mobile Operations Coordinator

4 weeks ago

Richmond Hill, Canada Staples Canada Full time

: 1254294

**Who we are**
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
Supports and executes day to day store analysis, reporting, operations and communications which includes, ensuring stores are customer ready, prepared to execute offers and equipped well to drive core metrics for the business. Streamlines communications to ensure consistent execution across stores by leveraging planning tools and task-based communication platforms. Works cross functionally to assist in creation of sales and customer experience driving tools and initiatives including playbooks, standard operating procedures, planograms, etc. Develops and maintains tools that would aide the business in increasing operational efficiency.

**Specifically, You Will**:

- Coordinator 50%
- Responsible for proofing and editing submitted communications for clarity and accuracy before communicating to store teams
- Organize daily communications strategy to effectively capture the audience in order to keep them updated
- Liaison with partner vendors if communications need editing or revisions
- Accountable for reporting on a daily, weekly and monthly basis in relation to Mobile Services
- Assist in analyzation of reporting data to find ways to continually evolve the business
- Develop and maintain system improvement/simplification to help enable the Mobile Services ability to deliver service promises and growth plans
- Support current systems and work closely with IT teams to execute operational efficiencies
- Support Staples Wireless locations with their queries in relation to the program

Analyst / Project Lead 50%
- Accountable for the project plan maintenance and execution
- Review store visit/audits to identify issues and ensure compliance
- Develop and maintain tools to automate reporting, pricing, incentives, etc.
- Responsible for maintaining and updating pricing in relation to the wireless program, including automation tool creation, and execution
- Assist in analyzation of reporting data to find ways to continually evolve the business
- Lead projects and initiatives as it relates to the Wireless program

**Some of what you need**:

- Post secondary education in business or related
- Bachelor degree an asset
- 3+ years relevant experience in a coordinator role required
- 1-2+ years relevant experience in analytics & reporting required
- 1-2+ years relevant experience as a project lead required
- 1-3+ years relevant experience in the wireless industry preferred
- PowerBI experience an asset
- Expert in Microsoft Office (including power point, publisher, word, excel)
- Strong technical background ability to navigate various sytems and tools
- Communication
- Managing execution
- Decision making
- Organization
- Analysis
- High attention to detail
- Ability to plan, organize and prioritize effectively and efficiently
- Ability to focus on many projects and one time and complete them to expectation
- Capacity to work independently and seek out assistance as required
- This position requires an individual possessing excellent communication skills, both written and verbal.
- Organizational / time management skills are Required.
- Strong operational and sales experience in a retail environment

**Additional information**:

- Hybrid work environment
- (Combination of work from anywhere and in office.)
- Occasional travel to support stores may be required
- 5%

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

bringyourpassion

LI_Hybrid

**Job** Business Services - Canada Retail

**Location(s)** CA-ON-Richmond Hill

**Schedule** Full-time

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