Bilingual Agent Case Manager

2 weeks ago


Toronto ON, Canada Europ Assistance Full time

Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada.
The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

The office is based in Toronto and the working environment is either a mix of in-office or remote, though always in close collaboration with colleagues and stakeholders.

A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.
• Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.
• Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.
• Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.
• Support new and existing claimants with claim filing process, required documentation etc.
• Referrals for medical care
• Flexible Language Requirement: Fluency in French

Hours of Work: Availability for all shifts, dependent on the
Work Location: Hybrid / Remote

Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities;



  • Toronto, ON, Canada Europ Assistance Full time

    Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in...


  • Toronto, ON, Canada Europ Assistance Full time

    Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in...


  • Toronto, Canada Europ Assistance Full time

    Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada.Europ Assistance is a global company actively doing business in over 200 countries in the...


  • Toronto, Canada Europ Assistance Full time

    Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada.Europ Assistance is a global company actively doing business in over 200 countries in the...


  • Toronto, Canada Europ Assistance Full time

    Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the...


  • Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Ottawa, ON, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French) Location: Suite 1000, Ottawa, Ontario K2P 1L4 Duration: Fulltime Job Details: -Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune,...


  • Vaughan, ON, Canada Bilingual Source Full time

    Bilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...


  • Toronto, Canada Beneva Full time

    Job Posting Title: Disability Case Manager II Status: Regular **Job Description**: Are you looking to be a part of a growing and dynamic team within a leading national life insurance company? Beneva Insurance in seeking a seasoned bilingual and non-bilingual disability case manager to manage a mixture of short and long-term disability claims. As a...


  • Toronto, Canada Beneva Full time

    Job Posting Title: Disability Case Manager Status: Regular **Job Description**: Are you looking to be a part of a growing and dynamic team within a leading national life insurance company? Beneva Insurance in seeking a seasoned bilingual disability case manager to manage a mixture of short and long-term disability claims. As a disability case manager, you...


  • Toronto, Canada Canada Life Assurance Company Full time

    Bilingual Disability Case Manager **Description: - Permanent Full Time- We are looking for a **Bilingual Disability Case Manager** in **Toronto, ON.** In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions. The Disability Case Manager is an integral member of a client service team...

  • Case Coordinator

    6 months ago


    Toronto, Canada CB Canada Full time

    Case Coordinator - Bilingual English/French On behalf of our client in the Banking Sector, PROCOM is looking for a Case Coordinator - Bilingual English/French. Case Coordinator - Bilingual English/French – Job Description The primary purpose of the Case Coordinator role is to provide proactive case management, respond to case specific inquiries and...


  • North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...


  • North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Talent Pool

    6 months ago


    Toronto, Canada Workplace Safety and Insurance Board Full time

    Our priority is the health and wellness of employees and the people of Ontario. As such, this position may involve working from home for part of the duration of this position. The WSIB model mixes working from home, office and field. **About the Workplace Safety and Insurance Board (WSIB)** We're here to help. When an injury or illness happens on the job,...


  • Toronto, Canada CIE_101 Beneva Inc. Full time

    Description : Are you looking to be a part of a growing and dynamic team within a leading national life insurance company? Beneva Insurance in seeking a seasoned bilingual disability case manager to manage a mixture of short and long-term disability claims. As a disability case manager, you will be responsible for managing a case load of claims,...


  • Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....


  • Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Talent Pool

    6 months ago


    Toronto, Canada Workplace Safety and Insurance Board Full time

    Our people have different ways of working and lifestyles. We're committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals. **About the Workplace Safety and Insurance Board (WSIB)** We're here to help. When an injury or...

  • Talent Pool

    1 day ago


    Toronto, Canada Workplace Safety and Insurance Board Full time

    Our people have different ways of working and lifestyles. We're committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals. This job may require travel to WSIB locations across Ontario for in office days, training, or...