I.t. Help Desk

4 weeks ago

Montroyal, Canada Aspex Group Full time

**Help Desk IT Support Technician**

Aspex Eyewear is one of the world’s largest global distributors of quality eyewear and sunwear, serving markets in North America, Central America, the Caribbean and Europe. Since its inception in 1965, Aspex Eyewear has established itself as one of the industry’s leaders in both eyewear design and technological development.

**JOB DESCRIPTION**

In this role you will set up user accounts, respond to telephone, electronic mail, and/or walk-in requests for support for all systems and equipment within the IT Service Desk environment in accordance with current or revised Help Desk SOP's and/or service level agreements.
- Troubleshoot all problems encountered with computer softwares
- Provide general support for all dial in / remote access systems and other remote systems
- Install, configure and manage PDAs, User accounts, devices and printers.
- Inventory IT hardware from inception to deployment.
- Assist with the generation and maintenance of IT solution requirements.
- Answer helpdesk calls in a timely manner and provide desk side support as needed.
- Receive new hardware requests and monitor procurement and deployment activities.
- Ensure security of assets while in inventory.
- Open and track support tickets with suppliers and Vendors.
- Track and maintain copies of asset warranties, maintenance agreements, and other vendor contracts.
- Prepare technical and procedural documentation as needed.

**Requirements**:

- Minimum of 5 years of relevant business experience among which at least 2 years in a post of support to users;
- Bilingualism (English and French);
- Good knowledge of Windows 7 through 10, Windows Servers 2008 through 2019, Linux an asset but not necessary;
- Good working knowledge of Microsoft Active Directory;
- Good working knowledge in the creation and deployment of PC images using MS supplied tools.
- Basic knowledge LAN, WAN, TCP / IP and networks in a business environment;
- Basic knowledge of the databases structures (Access, SQL, MySQL, etc.)
- Basic knowledge of a POS (Point of Sales) environment
- Work on location as needed. Automobile required.
- The person must be available on call in the evening and during the end of the week on a rotating basis with the members of his team.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Work Location: One location

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