Quality Assurance Associate

6 days ago

Toronto, Canada Mejuri Full time

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**What you'll do**:

- Conduct thorough inspection of jewelry and other merchandise as per quality assurance standards in a timely manner and prioritized as necessary.
- Update production QC results on the internal data dashboard.
- Review and inspect Top samples, Initial production and New Launch production with precision and report defects if any.
- Proactively identify gaps and areas of improvement to upgrade the QC process and take ownership of improvement projects.
- Operate XRF machine for related testing and update results to QC dashboard.
- Operate Diamond tester, Gross weight check machine for final QC reporting.
- Assist with pre-QC racks placements and closing it daily.
- Collaborate with the team lead for RTV units packaging and reporting process.
- Inspect and report Made-to-order production to the assigned channel.
- Review and update Supplier compliance audit log and other weekly and monthly reports.
- Operate microscope, diamond tester, gross weight machine on requirement basis.
- Sort, organize and report obsolete inventory, QC samples and other materials.
- Conduct inventory audits when required.
- Train new associates on the QC process.

KPIs:

- Inbound QA Process (Days)
- Units picked per hour (UPH)

**What you bring to the team**:

- 2+ years of jewelry quality control experience
- Highly organized with focus on execution, problem solving, and improving processes
- Exceptional time management skills and accountability
- Ability to think critically and adapt quickly in a flexible environment
- Team player with an ability to work collaboratively
- Entrepreneurial spirit and self-starter
- Robust computer skills, including excel
- Gemology certification required

**Location**:
North York, Distribution Centre

This role is on site 5 days a week (Monday-Friday)

**Accommodation / Accessibility**:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:
**FIND A WAY** | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

**RAISE THE BAR**| We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

**CUSTOMER OBSESSED** | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

**EMPOWERED OWNERS |** We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

**JUST DO IT** | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

**HUMILITY** | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

**CURIOSITY**| We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

**DRIVE RESULTS** | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

**Accommodation / Accessibility**:
Mejuri does not

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