Inside Sales/customer Service

4 weeks ago


SaintLaurent, Canada Amiflex Inc Full time

**Job Overview**:
The Amiflex Inside Sales/Customer Service Associate is responsible for oversight of all aspects of the customer service for customers, along with overseeing all aspects of customer orders as they move through operations.

Amiflex is an established, yet continuously growing, wholesale distributor of low pressure hose and fittings with a fantastic customer base that is 37 years strong As the Montreal location of Buchanan Rubber, known in USA as Midland Industries, we believe in honesty, integrity and growing with our customers, promoting from within and our goal is for all employees to march in that same direction as a team

We are looking for long term employees with a desire to learn, and support our team goals. Actual salary is highly dependent on experience.

Under the close direction of senior personnel, the Inside Sales/Customer Service Representative is responsible for creating and maintaining customer relationships and going that extra mile to assist them with their orders and support their supply chain needs from us. The products are somewhat technical in nature and are sold as loose parts or assembled. Ideal experience would be understanding how hose and fittings, pipe/valve and fittings, cabling, chain or electrical components fit together and what they do. However, if you are able to learn fast and are mechanically inclined this can be learned within the role. It is expected to interact with all team members and customers in a professional manner as one would expect within an industrial supply atmosphere and of course, according to company standards and adding sincere effort to a winning team

**Essential Functions and Basic Duties**

a. Order entry, customer and item master inquiry, order tracking

b. Customer order follow up and interaction regarding open orders

c. Proactive offering of related products (once learned) that compliment existing products ordered

d. Strong sense of urgency when justified ("everything" is not a rush)

e. Interact with outside sales people and the Branch Manager

f. Great attention to detail

g. Ability to follow, maintain and follow up on open orders and quotes

h. Maintain communication with management and employees to avoid any misunderstanding.

i. Be a positive member of the team.

j. Notify management of any concerns that arise.

k. Other duties as assigned

**Education/Certification**:

- HS Diploma/GED preferred but not required.
- Knowledge of positive workplace relationships
- Strong attendance record

**Required Knowledge**:

- Familiarity with fittings, valves, clamps, fluid power, and plumbing products and markets
- Firm understanding of safety regulations
- Ability to read a Material Safety Data Sheet (MSDS)
- Great interpersonal skills
- In-depth understanding of industrial supply and company best practices for order processing
- Familiarity with bookkeeping, inventory control practices and logistics
- Good with basic excel formula’s
- Product knowledge or the ability to quickly learn it
- Knowledge of relationship building and maintenance

**Experience Required/Asset**:

- Experience with industrial wholesale distribution, preferably Industrial or Hydraulic Connection products in the Quebec Marketplace is preferred.
- Prior knowledge and use of Profit 21 business systems
- Highly intuitive with business software and app’s
- Industrial pipe or hose connections. Particularly thread and connection types.

**Skills/Abilities**:

- Preference will be given to those who have experience with the assembly of components into one finished goods part number
- Experience using P21 (Epicor Profit 21) software is a key asset to have. However, experience using advanced order entry software of another kind is what is required.
- Ability to work a regular schedule and have strong attendance
- Ability to read and understand written instructions.
- Effective communication skills, including clear English speaking and active listening
- Good interpersonal skills
- Basic, but strong math skills
- The ability to learn fast while maintaining quality of work
- Excellent organizational skills
- Excellent verbal and written communication skills
- Must be disciplined, results oriented and self-motivated
- Ability to persuade and influence
- Works productively with a wide range of people; team player
- Efficient with computers and technology
- Positive attitude, friendly demeanor, and professional image
- Track record of meeting or exceeding performance expectations

Type d'emploi : Permanent, Apprentissage

Rémunération : 55 000,00$ à 68 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire

Horaire:

- Du Lundi au Vendredi

Rémunération supplémentaire:

- Primes

Capacité à faire le trajet ou à déménager:

- Saint-Laurent, QC H4S 1S7: Faire le trajet sans problème ou prévoir un déménagement avant de prendre son poste (Obligatoire)

Langue:

- both French and English (Obligatoire)

Lieu du poste : En présen



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