Customer Support Specialist

1 month ago

Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

**Who Are You?**

**French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem You know how important it is to put the customer first.

**Basically, you**
- Speak French and English Fluently
- Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
- Have exceptional written and verbal communication skills.
- Believe in being a professional at all times.
- Are proficient with Word and Excel.
- Never (ever) overlook the details.
- Are resourceful and solutions focused.
- Possess excellent time-management skills
- Thrive in a fast-paced, multi-tasking environment.
- Can work independently with mínimal supervision.
- Know at least one work-appropriate joke.

**What You’ll Do**

**Essentially, you will**
- Provide helpful, common-sense support for customers.
- Answer queries in support of specific online programs for national clients.
- Process online requests, claims, or e-store orders on behalf of customers.
- Follow up with customers, sending proofs for approval and obtaining signoff.
- Have an eagle eyes for proofreading and spotting errors.
- Know the difference between stationary and stationery.
- Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
- Prepare relevant reports for clients and management.
- Collaborate, as needed, with colleagues.
- Monitor customers’ online sites to ensure all programs are functioning appropriately.
- Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
- Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
- Update content on websites as required using available content management systems.
- Planning & Administration
- Meet as needed with your manager to determine work requirements, resource needs, etc.
- Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
- Participate in staff administration activities related to your MSS team.
- Perform other duties as assigned by the Program Manager.

**Education & Experience**
- Fluent in French and English
- Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call center environments).
- Positive attitude.
- Eagerness to learn and grow.
- A degree, diploma or certificate in Marketing or Business Administration is considered an asset

**We believe in our values It's how we connect, share, collaborate, and hold each other accountable**:

- Own it
- Better 2.0
- Make trust
- Deliver great
- Be human

**Who We Are (Direct Focus)**

We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:

- The people are amazing
- Office dogs (What more could you want?)
- Awesome workplace culture
- A technologically-advanced workflow system
- Exposure to national and international clients
- Access to our training centre (on-site or virtually.)
- Coaching, mentorship, and professional development
- Opportunity for advancement
- Quality work and a lot of fun

**How to Apply**

Pay: $17.50-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- This job is an in-office position. Are you in Winnipeg?

**Language**:

- French (required)

Work Location: In person

Application deadline: 2024-11-22

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