Customer Support Specialist

6 months ago

Winnipeg, Canada Ibex Payroll Full time

**WHO WE ARE**

We create software to empower and inspire Canadian organizations.

Our two main platforms: IBEX Payroll and Inclusion System. IBEX makes life easier for small to medium sized businesses and Inclusion supports developmental services agencies. We provide tools in the areas of payroll, scheduling, time verification and more - so our customers can focus on what they do best.

We value an environment that supports people to do important work and grow. This shows in our dedication to positively impacting individuals, promoting team connection, and encouraging balance in all areas of life.

**THE OPPORTUNITY**

**WHAT YOU YOU’LL DO**

Your technical skills, talent for details, and insight into people’s needs will be engaged as you provide smart solutions for customers. You will take initiative to work through problems but know when it's right to ask a teammate for help.

You’ll thrive within the core of our operations and will be invigorated by completing tasks. Whether it’s replying to inquiries or learning all about the latest system features, you will have an organized approach to your responsibilities.

You’ll find a good flow in an environment that incorporates team meetings, use of dedicated tools to resolve and track customer issues, forums to suggest how we can improve our software and processes, opportunities to collaborate with teammates on setups and solutions, and dedicated one on one time with your Coach.

This is the right role for you if you love solving problems, are curious, are caring, and enjoy working with complex systems

**WHAT YOU’LL BRING**
- Experience solving technical and/or analytical problems that differ in complexity, and therefore need varying time and effort to resolve.
- Ability to efficiently do the following: balance priorities, help others (ie. help team members meet deadlines), explain issues, and escalate issues.
- Ability to work well alone and with others (ie. team members) remotely/virtually and in-person.
- Experience with a high-demand environment, adaptability to changes, and demonstrating a collaborative approach with others.
- Payroll experience and/or a combination of Payroll experience and education.
- If you don’t have this experience or education, then we are willing to support you to complete the National Payroll Institute Payroll course level 1 and other courses that help your growth._
- Intermediate experience using Microsoft Excel or other computer software to investigate and organize spreadsheets and/or large data sets.
- If you don’t have this experience, then we are willing to support you to complete the National Payroll Institute Microsoft Excel course level 1 or equivalent._
- Ability to work at our office at least one day per week, located at 421 Mulvey Avenue East, Winnipeg, Manitoba, Canada, R3L 0R6 (ie. to support customers that visit the office from time to time).

**WHAT’S HERE FOR YOU**

Empowerment: we want you to succeed and this begins with meeting you where you are. We have consistent and regular coaching meetings to understand what tools and resources you need to learn, develop, and grow.

Benefits, Wellness and Balance: beyond your physical health, we support your overall well-being. We provide a flexible and remote-friendly work environment, fair market rate compensation, training and education support, group benefits, employee family assistance program, and paid time off including paid Do Good days so you can give back to community, and other good things

Transparency: we keep all team members informed, including weekly updates on the top company priorities, monthly reports on our growth, and Town Hall meetings with question and answer periods to discuss business updates and company direction.

Fun: we know a thing or two about having fun times. Food, games, big events, small events, learning together - there are opportunities for everyone to feel included. And while we like being together, we also make time to enjoy life outside of work.

INTERESTED? We would love for you to apply

1) a cover letter that gives us a sense of who you are and why you want the job, and

2) a resume that outlines your relevant experience and abilities.

  • Customer Support Specialist

    2 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • Customer Service Specialist

    7 months ago

    Winnipeg, Canada Searcy Trucking Ltd Full time

    Searcy Trucking Ltd. is thrilled to announce that we are experiencing rapid growth and are actively seeking talented individuals to join our dynamic team in Winnipeg and Altona, Manitoba. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you! The Customer Service Specialist will provide support to...

  • Product Support Specialist

    8 months ago

    Winnipeg, Canada JCA Technologies Full time

    **Role**: Product Support Specialist**: **Location**:Nebraska** **JCA Technologies** **About the Role** The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to end-users and dealers of JCA Technologies’ retrofit autonomous products. You will collaborate with our R&D team...

  • Healthcare Support Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full time

    We are seeking a highly motivated and detail-oriented Healthcare Support Specialist to join our team at the Winnipeg Regional Health Authority.About the RoleThis is an exciting opportunity to work in a dynamic healthcare environment, providing essential support services to patients, residents, and staff. As a Healthcare Support Specialist, you will be...

  • Customer Engagement Specialist

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER ENGAGEMENT SPECIALIST** **WINNIPEG** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family...

  • Customer Service Professional: Sales and Support

    3 weeks ago

    Winnipeg, Manitoba, Canada Micro Tool & Machine Ltd. Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team in Winnipeg, Canada. As a key member of our customer-facing team, you will be responsible for delivering exceptional service, providing tailored solutions, and cultivating strong relationships with our diverse customer base.ResponsibilitiesCustomer Service...

  • Mortgage Support Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada Royal Bank of Canada Full time

    Job OverviewWe are seeking a highly skilled Mortgage Support Specialist to join our team in Winnipeg. As a key member of our mortgage department, you will provide exceptional administrative support to our top-producing Mortgage Specialists.Key ResponsibilitiesManage client transactions and requests with superior responsive execution and deliveryFamiliarize...

  • Customer Service Specialist

    6 months ago

    Winnipeg, Canada Future Transfer Co. Inc. Full time

    Customer Service Specialist Location: 169 Lowson Crescent, Winnipeg, MB Our People Can Tell the Future. Maybe You Can Too. We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our...

  • Administrative Support Specialist

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time $28,000 - $35,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Winnipeg, Canada. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office...

  • Cloud Support Specialist

    6 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CLOUD SUPPORT SPECIALIST** **WINNIPEG, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life -...

  • Automotive Appearance Support Specialist

    1 week ago

    Winnipeg, Manitoba, Canada Birchwood Automotive Group Full time

    At Birchwood Automotive Group, we are committed to creating a diverse workplace and providing our customers with an exceptional experience. We are seeking an Automotive Appearance Support Specialist to join our team.About UsBirchwood Automotive Group is Manitoba's largest automotive retailer, operating 24 franchises, four state-of-the-art collision repair...

  • Front Desk Support Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada Aplin Full time

    About the RoleWe are seeking a highly organized and customer-focused Front Desk Support Specialist to join our team at Aplin. As a key member of our front-line staff, you will be responsible for providing exceptional service to our clients and ensuring seamless communication with our contacts.

  • Dietary Support Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada Winnipeg Regional Health Authority Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Dietary Support Specialist to join our team at Shared Health in Winnipeg. In this role, you will be responsible for providing exceptional support in food preparation, setup, assembly, portioning, packaging, and distribution of food and supply items.ResponsibilitiesCustomer Service and...

  • Executive Support Specialist

    1 week ago

    Winnipeg, Manitoba, Canada Keewatin House Lodge Full time

    About Keewatin House LodgeKeewatin House Lodge is a dynamic organization seeking an experienced Executive Support Specialist to join our team.Job SummaryWe are looking for a highly organized and detail-oriented individual to provide administrative support to our management team. As an Executive Support Specialist, you will be responsible for coordinating...

  • Caregiving Support Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada Lusu's Elite Care Inc Full time

    Job Title: Caregiving Support SpecialistWe are seeking a dedicated and compassionate Caregiving Support Specialist to join our team at Lusu's Elite Care Inc.About the Role:This is a full-time position that requires on-site work at our physical location. As a Caregiving Support Specialist, you will provide exceptional care and support to our clients, ensuring...

  • Customer Engagement Specialist

    3 months ago

    Winnipeg, Canada Manitoba Hydro Full time

    **CUSTOMER ENGAGEMENT SPECIALIST** **WINNIPEG, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family...

  • Pharmacy Support Specialist

    4 days ago

    Winnipeg, Manitoba, Canada FreshCo Full time

    We are seeking a highly skilled and detail-oriented Pharmacy Support Specialist to join our team at FreshCo in Winnipeg, Manitoba. This is a part-time position that will involve working closely with our pharmacists to provide exceptional patient-centered care.About the RoleThis role involves various tasks such as prescription assembly and data entry,...

  • Industrial Support Specialist

    1 month ago

    Winnipeg, Canada Wallace Perimeter Security Full time

    **About the Company** Wallace Perimeter Security is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking an **Industrial Support Specialist** to join our...

  • Industrial Support Specialist

    3 months ago

    Winnipeg, Canada Wallace and Wallace Fences Full time

    **About the Company** Wallace and Wallace is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking an **Industrial Support Specialist** to join our growing...

  • Customer Service Specialist

    13 hours ago

    Winnipeg, Manitoba, Canada Smartrend Manufacturing Group Full time

    We are seeking a highly skilled and detail-oriented Customer Service Specialist to join our team as a Warranty Administrator. This role is responsible for addressing customer concerns with technical questions and warranty matters in an efficient and friendly manner.The ideal candidate will have a positive can-do attitude, excellent interpersonal skills,...