Front Desk Staff

4 weeks ago

Ottawa, Canada Ottawa Tennis and Lawn Bowling Club Full time

This position is a customer service position which includes monitoring the activities of the club. The Ottawa Tennis and Lawn Bowling is the largest tennis club in the city with 18 clay courts, 12 beach volleyball courts, an outdoor pool in addition to a fully licensed restaurant and lawn canteen services (THE CAMERON). The OTLBC is 140 years old and our member satisfaction and club experience are key to our success. We have approximately 1,500 active members and close to 2,500 beach volleyball players using the facilities weekly. We also operate a 10 weeks of summer camp programing with approximately 700 participants. The OTLBC is located in Old Ottawa South, next to brewer park, housing 50+ summer job positions.
- **Responsibilities and requirements**:_
- Welcome and greet members as the arrive and leave the premises. 
- Answering all phone calls to the OTLBC and assisting or directing those calls appropriately and taking responsibility for follow-up. 
- Write and speak in a professional and friendly manner to members, superiors and peer staff. 
- Listen actively to members concerns and ensure all requests, complaints and relevant feedback is pass on to management timely. 
- Provide knowledgeable information about club offerings (membership, programming and events). 
- Book tennis courts enforce policies with a friendly service approach. 
- Maintain daily posting on the OTLBC website and ensure accuracy of content during shift. 
- Update phone messages with available information about court status and rain updates. 
- Follow club social media and read the newsletters. 
- Process transactions & Manage information 
- Process all club memberships and services transactions following policies and procedures. 
- Read and understand information presented and available to provide accurate information to members. 
- Locate, gather, and organize information and registration forms using established procedures and technology and information systems as required. 
- Book tennis lessons and communicate with Tennis Professionals to ensure all booked lessons are delivered. 
- Process all club memberships and services transactions following policies and procedures. 
- Maintaining cleanliness and order at the main entrance, front desk, lobby, locker rooms and lower veranda.  
- Providing additional support to management in regards to club administration and programming. 
- Creating promotional material for club events and making sales phone calls as directed 
- Opening or closing the club. 
- Ottawa Tennis and Lawn Bowling employees must provide proof of full vaccination against COVID-19 as defined by the Ministry of Health. Acceptable proof includes official documentation verifying receipt of a full vaccination series.
- **Qualifications**:_
- University or College Student
- English and French
- **Core Competencies**:_
- Ensures member satisfaction by focusing individual, team, and collective effort on identify 
- Builds Collaborative Relationships - Proactively communicates; builds and nurtures relationships and partnerships; collaborates effectively with internal and external stakeholders.
- Demonstrated Member Focusing and meeting diverse member needs.
- Fosters Innovation and Change - Creates an environment that embraces continuous improvement and effectively integrates change into the Club’s processes; understands trends and applies this knowledge to support the long-term vision and success of the Club
- Engages Employees and Volunteers -Engages with diverse staff and volunteers in an environment that is safe and respectful, and where successes are recognized and celebrated
- Delivers Quality and Results - Demonstrates an unwavering commitment to quality; holds self and others accountable for measurable, high quality, timely and cost-effective results.
- Demonstrates Business Sense - Understands the impact of business decisions; participate and support strategic business objectives including marketing to new and existing members; ensures budget numbers are met.
- Acts Respectfully and Professionally - Conducts themselves professionally, is ethical and interacts with others in a positive and straightforward manner; is transparent and honest and embraces diversity, acts with the future in mind.
- Promotes Teamwork - Meets team deadlines and responsibilities; listens to others and values opinions: helps others to meet goals; welcomes newcomers and promotes a team atmosphere.
- Encourages Communication - Communicates well both verbally and in writing; creates accurate and punctual reports; shares information and ideas with others.
- Adaptable to Change - Adapts to change and is open to new ideas; takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
- The Ottawa Tennis and Lawn Bowling Club is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gend

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