Hotel Front Desk Agent

2 weeks ago


Ottawa, Canada beaconhillmotel Full time

We are currently looking to fill the position of a Front Desk Clerk at Beacon Hill Motel. Beacon Hill Motel is family owned and operated.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Upsell additional facilities and services, when appropriate
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Respond to clients' complaints in a timely and professional manner
- Provide information about our hotel, available rooms, rates and amenities
- Welcome guests upon their arrival and assign rooms

**Requirements**:
being familiar with the city and city events is essential, French language is necessary. This position involves cleaning of surfaces in the main office and some garbage removal.
- Customer service attitude
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role



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