Receptionist/customer Service
7 days ago
**Reception/Customer Care**
Hi, this is Tony Gareri, the CEO of our amazing company, Roma Moulding.
This isn't a normal job description because we aren't a normal company. We aren't average people; we don't do average and we aren't looking for average. We're looking for people interested in challenging the status quo; people who aren't okay with just "okay." We're looking for the crazy ones.
Does this still interest you? If yes, I encourage you to read on... it gets better
As a team, we aim to blur the lines between work and play, from the art shop to the production team floor to the CEO's desk. (Yes, desk, we don't do closed offices either. Our leadership team talks the talk and walks the walk.)
That's why, collectively, we've won numerous awards for outstanding company culture and exemplary leadership.
We're seeking team members who are obsessed with delivering happiness to both our partners and team alike. We take customer experience very seriously. So seriously, that it's our number one Core Value: Deliver WOW Through Service.
If that sounds like your jam, we're excited to meet you and we know you'll love being part of the Roma Team.
We believe that people can copy our marketing, they can try to copy our products, but they can never duplicate our company culture because it's truly something special
**Duties and Responsibilities**:
- Respond to incoming calls within set KPI’s in place
- Participate in Live-Chat Sessions
- Respond to Customer & Sales Teams inquiries regarding orders, inventory availability, pricing, etc.
- Process Replacement orders and Return Merchandise Authorization, as necessary
- Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries.
- Inform Customers and Sales Team of procedures and current policies to follow regarding day-to-day business tasks.
- Assist in developing processes to improve productivity and efficiencies. Participate in special projects as requested.
- Duties and responsibilities may be amended from time to time to support efficient Company operations and other related duties may be assigned as needed.
- Participate in special projects as requested.
- Support reception coverage when needed.
- Create Personal Connection Cards for our Partners.
**Required Education, Skills, and Qualifications**:
- Minimum 3 - 5 years of customer service experience in an (inbound) call centre
- Able to work all Canadian holidays and the occasional weekend.
- Social Media and Web Savvy
- Excellent communication skills, verbal and written.
- Proven ability to engage partners/customers in a chat environment.
- Customer focused and adaptable to different personality types.
- Ability to understand data, disseminate and report on findings.
- Can do attitude & the ability to manage time effectively.
- Strong sense of urgency and ability to analyze and prioritize.
- Out of the box thinker who is able to articulate ideas and suggestions.
- Works well on own and with others without constant direction.
- Excellent customer relations skills coupled with strong problem-solving skills.
- Ability to multitask and problem solve.
- Great initiative with the ability to prioritize.
- Proficient knowledge w/ Microsoft Office; Word, Excel, & Outlook
- Being bilingual is considered an asset, but not required
Must be a little weird, very curious, and know how to have fun while getting the job done
**Reporting to**:Customer Care Leader
**Job Types**: Part-time, Permanent
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift 2:00 - 6:00 pm
- Monday to Friday
**Job Types**: Part-time, Permanent
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Are you available Monday to Friday from 2:00PM to 6:00PM?
**Experience**:
- customer service: 2 years (required)
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