Project Delivery Analyst

3 weeks ago

Ottawa, Canada BGIS Full time

**Who We Are**

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

**SUMMARY**

The Project Delivery Analyst carries out benchmarking and measurement of key processes and establishes targets for field personnel to
meet service delivery objectives. The analyst will also prepare and deliver reporting and training to both customers and internal staff on
business objectives and programs and will initiate and supervise continuous improvement projects.

**KEY DUTIES & RESPONSIBILITES**

Identify and develop standard business requirement specifications for functions, processes and/or programs which may include call
center, maintenance management, annual building inspection, procurement and purchasing, technology system remediation and
development, and construction and renovation projects.
Interface with relevant stakeholders to understand business process related issues and to facilitate innovative solutions to traditional
problems. Liaises with information technology system administrators (Computer Maintenance Management System, Annual Building
Inspection, Oracle Financials) to resolve field issues, as required.
Establish internal and external reporting systems, may set appropriate targets for field personnel; audit, measure and manage
adherence to targets and develop & implement training sessions for field personnel & customers on O&M, Procurement and Purchasing
initiatives.
Develop and distribute key process metrics and information to internal customers
Develop and deliver procurement scorecard and analyze metrics to determine and implement improvement opportunities
Train field personnel and system users in the correct operation of business tools, processes and procedures
Perform ad hoc audits and reporting of key business issues pertaining to client operations
Provide support to marketing during response to RFP developments
Other duties as assigned

**SKILLS & KNOWLEDGE**

Previous experience with facility and/or project management services
Community college diploma or equivalent training (e.g. RPA, CET)
Minimum of 3-5 years of relevant job experience
Knowledge of Maintenance Management and procurement strategies for the acquisition facilities management services
Excellent skills in developing internal reporting systems, benchmarking and target setting
Excellent verbal/written communication, interpersonal and presentation skills
Excellent analytical and problem solving skills
Computer skills including a strong understanding of Oracle Financials and Computerized Maintenance Management Systems
Strong Process mapping and documentation skills
Familiarization with ISO documentation standards
Financial and costing appreciation
Knowledge of Invoicing structures
Some project management experience
Strong organizational skills
Strong skills in business administration
- Licenses and/or Professional Accreditation
Member of BOMA

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

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