Project Delivery Manager

2 weeks ago

Ottawa, Canada Serco North America Full time

Position Description:
**SUMMARY/PURPOSE**:

- Ownership for ensuring the successful delivery of projects, from inception to completion, while maintaining high standards of quality, efficiency, and client satisfaction.
- Ownership of subcontractors providing design and consultancies for project delivery.
- Provides business support in areas such as project delivery data management, performance measurement, and management of systems and process changes.
- Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR’s, etc.

**KEY RESPONSIBILITIES**:

- Develop and maintain strategic relationships with internal business lines to ensure optimal strategic alignment and operational execution.
- Lead and manage facility management projects, ensuring they are completed on time, within scope, and within budget.
- Develop detailed project plans, including timelines, milestones, and resource allocation.
- Coordinate and collaborate with cross-functional teams, including contractors, vendors, and internal stakeholders.
- Monitor project progress and adjust as necessary to ensure successful project delivery.
- Conduct regular project status meetings and provide updates to senior management and clients.
- Collaborate with key business partners and stakeholders to understand current and future needs, defining requirements and solutions that support a contract-wide strategy and roadmap.
- Work with end users to identify needs and opportunities for improved data management and delivery.
- Provide high-value data interpretation and analytics for historical trending and future forecasting.
- Analyze Key Performance Indicators (KPIs) to deliver actionable insights.
- Produce high-quality, action-oriented analysis to drive behavioral and technical improvements.
- Identify opportunities to streamline and automate reporting processes.
- Ensure data integrity and quality in project administration outputs.
- Conduct root cause analysis to identify business issues contributing to performance gaps.
- Support process improvement efforts, including business process audits and analysis to determine effectiveness and identify areas for improvement.
- Participate in the review, development, and refinement of business processes, facilitating the adoption of system changes and monitoring compliance with contract deliverables.
- Support innovation initiatives by staying current with industry trends and practices, conducting analysis, and developing innovative solutions.
- Act as the primary point of contact for clients throughout the project lifecycle.
- Address and resolve any issues or concerns that arise during the project.
- Implement and maintain quality control processes to ensure project deliverables meet the highest standards.
- Conduct regular inspections and audits to ensure compliance with project specifications and industry standards.
- Comply with all regulations, policies, and procedures pertaining to operations, including occupational health and safety, environmental, drug and alcohol, and quality.
- Manage complex projects from planning through delivery. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
- Plan and facilitate project meetings to align the project team to methods and goals and to track project tasks.
- Monitor task completion status to identify at risk project tasks and to develop mitigation plans.
- Allocate resources, budgets, and hours to the project and adjusts allocations when necessary.

Qualifications:
**JOB REQUIREMENTS**:
**EDUCATION /CERTIFICATIONS**:

- University graduate or community college diploma in a related discipline, or equivalent training.
- PMP Certification is an asset
- Valid Class G Driver’s License is required.
- Ability to obtain and maintain Secret Level II security clearance is required.
- Ability to pass a Pre-employment Alcohol & Drug Test.

**KNOWLEDGE and EXPERENCE**
- Over five years of experience in strategic analysis, business analysis, or continuous improvement in property management, facilities management is an asset
- Possess a continuous improvement and quality mindset, with a desire to incorporate best practices and technologies to optimize project delivery and client value.
- Proficient in large relational databases, reporting tools, MS Office (including MS Access and MS Excel), SharePoint, and MS Power Platform tools, with the ability to quickly learn new information management systems.
- Skilled in using Business Intelligence tools such as Power BI and creating internal and external dashboards.

**SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving)**:

- Strong attention to detail.
- Excellent data analysis and interpretation skills.
- Ability to manage large volumes of information and maintain ac

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