Service Coordinator

7 months ago

Ottawa, Canada Minto Group Full time

**Location**: Ottawa Ontario.

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training, and diverse opportunities to grow your career.

**Your offer will include**:
Competitive salary
Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
Tuition reimbursement plans and professional development courses
Employee recognition platform - Be rewarded by your colleagues for your contributions
Flexible summer hours
Many exciting career opportunities

**Your role on our team**: The Service Coordinator provides best in class customer service in all matters pertaining to resident inquiries and concerns, regarding any maintenance or repairs for their designated property.

**In this role, you will**:
Prepare resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
Maintain resident database, assign resident parking in addition to issuing visitor parking passes, maintaining log thereof.
Processing of cash receipts and deposits
Prepare resident accounts receivable reports, outlining and addressing any delinquent and/or past due payments, performs collection efforts on past due accounts.
Prepares required forms and documentation in accordance with the Residential Tenancies Act related to claims, collections, evictions, rent increases etc.
Responds to resident requests, inquiries and concerns for matters which pertain to the lease agreement.
Informs utility companies of change in responsibility for spaces becoming vacant or occupied, approving invoices for vacant suites.
Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required.
Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.
Prepares renewal listings for review by revenue team and subsequently prepares renewal notices as directed.
Use of the ERP system, Yardi, to record information and perform job activities.
Supports team goals, objectives, operations, and strategy for properties outlined by management.
First line of response to customer requests, the service coordinator must respond to resident inquiries and concerns for matters which pertain to repairs and maintenance.
Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required.
Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel.
Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to pro-actively address concerns / issues thereby minimizing unplanned downtime.
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights.
Other duties within the scope, spirit, and purpose of the job, as requested by management.

**We would like you to have**:
**Education**: A College or University education in a business field would be considered an asset.

**Experience**: A minimum of two (2) years of relevant work experience in a busy client facing environment is required.

**Specialized Skills, Knowledge, and Abilities**:
Ability to multi-task
Ability to influence without authority / Directing others
Interpersonal skills
Knowledge of the Residential Tenancies Act and Residential Lease Agreements would be an asset
Attention to detail and accuracy
Good judgment
Communication skills (listening, verbal and written)
Microsoft Office (Word, Excel and Outlook)
Knowledge of Yardi considered an asset
Initiative and creative

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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