Installation Coordinator

2 weeks ago


Vancouver, Canada Johnson Controls Full time

**Installation Coordinator**

**Be part of the future**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**What we offer**:

- Competitive Starting Pay
- Paid Training
- Global Advancement Opportunities
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Competitive Retirement Saving Plans
- Employee Assistance Program
- And more

**What you will do**
- Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
- Perform welcome calls to each customer within 48 hours of job booking.
- Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
- Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
- Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
- Track and verify on-time delivery off all materials needed to complete installations.
- Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
- Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
- Process all necessary paperwork to ensure timely closeout of the installation. This requires solid communication with multiple internal departments.
- Facilitate the closing of each installation job either directly or through follow up with various other departments.

**How you will do it**
- Work with Sales and National Account teams on any installation concerns.
- Work with installers, sub-contractors, install manager and material handlers.
- Work with vendors regarding material shipments

**What we look for**

**Required**
- High School Degree or equivalent
- At least 1 year of customer service experience.
- Strong organizational skills.
- Ability to communicate in a professional business manner.

**Preferred**
- Knowledgeable in Microsoft (Especially Outlook and Excel).
- Excellent written and verbal communication skills.
- Ability to handle several tasks simultaneously.
- Ability to work in a fast paced, team-oriented environment



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