Front Desk Receptionist/admin

5 months ago


Richmond Hill, Canada Medrehab Group Full time

**Front Desk/Admin Job description (Physiotherapy Clinic)**

**Duties**:
Customer Service
- Excellent customer interaction and engagement
- Greeting visitors
- Joy of working directly with customers and getting them to rebook
- Confident with promoting and selling wellness services and products
- Insightful. Good at anticipating patient and staff needs
- Friendly, empathetic and courteous
- Positive energy and respectful attitude
- Task oriented, with a mature, responsible work ethic
- Patient management for optimum experience and utilization

Administrative Duties:

- Scheduling and patient management
- Answering and routing phone calls
- Detail oriented. Able to process and track Motor Vehicle Accident claims.
- Calling Insurance companies for coverage details
- Processing payments
- Billing - on-line portals
- Reconciling accounts
- AR’s and collection

Skills and Experience:

- Must have minimum Secondary School Diploma
- Excellent written and oral communication skills
- Strong customer interaction and engagement
- Self-motivated individual with ability to work independently and within a team
- Must be able to Multitaskin busy environment and be task oriented
- Organizational and strong communication skills
- Previous office and administrative experience

Pay: $18.00-$19.00 per hour

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Administrative experience: 2 years (required)
- Healthcare work: 1 year (preferred)
- Reception: 2 years (required)

Work Location: In person



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